Level 2 IT Engineer
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Johannesburg (office-based)
Employment Type: Full-Time
Salary: R22000 -R25000 per month
Start Date: ASAP
About the Role
Our client is seeking a skilled Level 2 IT Engineer to join their technical support team. This role is responsible for resolving escalated technical incidents performing advanced troubleshooting and providing technical support across infrastructure networks systems and business-critical applications.
The successful candidate will support system performance incident resolution security maintenance and continuous improvement initiatives within the IT environment.
Key Responsibilities
Advanced Technical Support
Resolve technical incidents escalated from Level 1 support teams
Perform advanced troubleshooting across infrastructure networking systems and applications
Investigate recurring issues and assist in identifying root causes
Recommend and assist in implementing preventative solutions
Escalate complex issues to senior engineers or external technical partners where required
Apply system updates patches and technical fixes
Infrastructure Support
Monitor system availability and performance
Identify and resolve system issues proactively
Support infrastructure maintenance and optimisation activities
Assist with system upgrades and configuration improvements
Perform routine maintenance across systems and networks
Security & Compliance
Respond to security-related incidents in line with internal procedures
Apply security patches and updates within required timeframes
Support compliance with internal security standards
Escalate identified vulnerabilities and assist with remediation efforts
Documentation & Knowledge Sharing
Maintain accurate technical documentation
Update internal knowledge bases with troubleshooting guides and resolutions
Ensure detailed and complete escalation documentation
Contribute to knowledge sharing within the technical support team
Project Support
Assist with infrastructure upgrade projects
Support implementation of new technologies and system enhancements
Contribute to automation and operational improvement initiatives
Client Support
Provide onsite technical support when required
Deliver professional and responsive client service
Minimise operational disruption through effective issue resolution
Communicate technical updates clearly to internal teams and clients
Performance Measures
Incident resolution turnaround time
Escalation handling effectiveness
Reduction in recurring technical issues
System uptime and reliability
Patch deployment completion
Documentation quality and accuracy
Client satisfaction
Contribution to operational improvements
Requirements
Experience
35 years experience in IT support systems administration or infrastructure support
Experience supporting business-critical technical environments
Proven advanced troubleshooting and incident resolution capability
Experience handling technical escalations
Technical Skills
Windows server administration
Networking fundamentals including firewalls VPNs routing and switching
Virtualisation technologies
Cloud platform support
Directory services and infrastructure management
Backup and recovery solutions
Security patching and system maintenance
Monitoring and performance management tools
Qualifications
Relevant IT qualification
Industry certifications advantageous (Microsoft Cisco CompTIA VMware or equivalent)
Personal Attributes
Strong analytical and problem-solving skills
Ability to perform effectively under pressure
Excellent attention to detail
Client-focused and professional
Proactive and self-motivated
Strong communication and teamwork skills
Willingness to learn and develop technically
Required Experience:
IC
About Company
Believe Resourcing offers professional, personalised talent & recruitment services, from full process outsourcing to tech talent outsourcing.
