Customer Service Representative (fmx)

Join our Customer Service Team as aCustomer Service Representative (f/m/x) and help us deliver an outstanding experience to customers across Europe.
If you enjoy supporting people keeping things organized and working with a team thats passionate about the outdoors youll feel right at home with us.

With your strong attention to detail and commitment to service youll make sure our customers receive exactly what they need reliably and on time.

• Provide professional and reliable after-sales support to our wholesale customers across Europe.
• Proactively identify customer needs and ensure outstanding service by responding quickly and effectively to inquiries resolving issues and supporting smooth order processing and on-time delivery.
• Support our internal sales team and external sales agents in their daily interactions with retailers including order books master data B2B portal support and account status updates.
• Build and maintain strong long-term relationships with our customers based on trust and collaboration.
• Communicate confidently and appropriately across different languages and business cultures by phone and email.

• Fluency in English and German; additional European languages are a plus.
• Strong communication skills and a proactive handson mindset.
• A servicefirst attitude and enjoyment in helping others.
• Calmness and flexibility when things get busy.
• A reliable detailoriented working style.
• Confidence with Excel and Outlook; ERP experience is a bonus.
• Previous experience in customer service or a similar role.
• A connection to the outdoor or sports world is great but not required.

• An international diverse team where your perspective truly matters.
• Flexible working hours that allow you to structure your day in a way that works best for you and your team.
• A balanced mix of office andhomeoffice work giving you the flexibility to work in the environment where youre most productive.
• Attractive employee discountsto help you save on your favorite products.
• Regular team events and shared activities that create space for connection networking and relaxed moments together.
• Support for your mental wellbeing through nilo offering easy access to professional guidance whenever you need it.
• A work environment where you can be yourself no dress code plenty of room for your personality your ideas and your potential.