Team Lead (mfd) (Energy) Operations & Customer Success
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Why The Mobility House
- Help shape our vision of an emission-free energy and mobility future
- High levelof responsibility and rapid development in a growing and innovative company
- Open diverse & internationalteam
- Flexible working hours andadditionalvacation days
- Mobile working from home and 20 days in other European countries
- Choice between the latest Apple andDellIT equipment
- SubsidyforDeutschlandticketjob
- Wellpassmembership
- Lease of your preferred car and bike via FINN orJob Rad
- Modern office with good public transport connections
- Andmuchmore!
What you do
You act as a key interface between Operations Product Tech Marketing & Sales and external partners.
- Lead coach and develop the Energy Operations team fostering a hands-on pragmatic and collaborative culture
- Own and continuously improve all operational processes across the customer lifecycle (onboarding billing service retention)
- Establish and manage a KPI-driven Customer Success approach to increase customer lifetime value and reduce churn
- Ensure efficient and scalable 1st and 2nd level support processes for both our B2C product (eyond) and our white-label partner solutions
- Take ownership of operational excellence in market communication and ensure compliance with regulatory requirements of the German energy market
- Act as the main operational counterpart for our white-label partners ensuring high service quality
- Drive continuous process improvements based on data customer insights and operational performance metrics
- Ensure stable day-to-day operations while building scalable structures and automation
- Own and steer price adjustments contract renewals and portfolio development from an operational perspective
- Manage operational escalations and ensure fast structured resolution across internal teams and external partners
Who you are
- Several years of experience in the energy industry ideally in operations market communication customer success or energy product management
- Solid understanding of the German energy market including operational processes and regulatory requirements (e.g. market communication GPKE processes )
- Initial leadership experience or strong readiness to take ownership of a team
- Strong analytical and structured mindset with experience in KPI-driven operations and performance management
- Experience in building or improving operational processes in a dynamic scaling environment
- Confident in working with data and operational tools (e.g. CRM ticketing systems BI tools)
- Experience managing external partners and complex stakeholder environments
- Strong ownership mindset with the ability to balance strategic thinking and hands-on execution
- Calm solution-oriented and resilient personality able to navigate ambiguity and operational pressure
- Excellent communication and coordination skills across technical and non-technical stakeholders
- Fluent in German and English
Are you a good fit for us
Your contact person
About us
Shaping an emission-free energy and mobility future - that is the goal of The Mobility House. To achieve this we combine the automotive and energy sectors with our technology. We integrate vehicle batteries into the power grid using intelligent charging and energy solutions. The whole thing started 15 years ago with a simple idea from our founder Thomas Raffeiner: What if idle electric cars could be used as mobile storage units And make their potential available to the energy industry with its growing storage requirements The idea for The Mobility House was born.
With over 350 employees we are active worldwide from our locations in Munich Zurich Belmont CA (USA) Paris and Singapore. We are always on the lookout for new faces who share our enthusiasm for our vision.
Do you want to be part of the future with us Then we look forward to receiving your application.
About Company
Shaping an emission-free energy and mobility future - that is the goal of The Mobility House. To achieve this, we combine the automotive and energy sectors with our technology. We integrate vehicle batteries into the power grid using intelligent charging and energy solutions. The whol ... View more
