Customer Success Manager (mfd)

Companies that have to deploy talent globally for projects secondments workations or international assignments keep running into the same wall: Compliance. Social Security posted worker notifications certificates of coverage duty of care tax exposure. The result is HR Tax and Travel teams spending days per case on paperwork that could have been automated.

premote is the platform that handles all of this end-to-end. We serve some of the most demanding employers in Europe. Among them KUKA BioNTech Roland Berger ENERCON Mitsubishi Electric FC Bayern München Jack Wolfskin and SumUp.

Were bootstrapped and growing fast! We are profitable and focus on staying a lean and high performing team.

If you are looking for a position to have high impact on the company and a steep learning curve we are looking forward to hear from you!

Tasks

Your role in this mission: As the first person on our Customer Success team youll guide our enterprise customers from onboarding through ongoing adoption to expansion and shape what Customer Success at premote looks like for years to come.

What youll do:

• Implementation & Onboarding: Bring new enterprise customers (often 5000 employees) to go-live. From setup workflow configuration training integration with SAP Concur Workday or Personio and supporting internal rollouts across all Departments from Tax Global Mobility and HR.
• Customer Health & Adoption: Build out health scoring track adoption across your portfolio and surface issues early - before they put renewals at risk.
• Quarterly Business Reviews: Prepare and run QBRs independently. You will present business outcomes identifying optimization opportunities and new use cases you identified.
• Renewals: Own the renewal rate of your portfolio.
• Expansion: Identify cross-sell and upsell opportunities and close them.
• Building the function: Shape the playbooks processes and tooling for Customer Success at premote. What you build now defines how the team operates for years.

Requirements

• 13 years in Customer Success Implementation or Account Management. Ideally B2B SaaS with enterprise customers
• A track record of owning customer relationships with measurable outcomes (adoption retention expansion)
• Exceptional written and spoken English and German. Both languages equally strong. You switch between them daily without missing a beat.
• Structured and articulate. You lead conversations with HR Directors as well as with IT Architects reading our API docs
• Hands-on pragmatic mindset: youd rather find an answer than wait for one
• Energy for ownership and shaping a function from the start
• Living in Germany with valid work authorization

Benefits

Why premote

• Substantial product substantial customers: you work with the Global Mobility and Travel Management teams at companies like KUKA BioNTech Roland Berger ENERCON and FC Bayern München.
• Bootstrapped and profitable: we grow on our own cash flow. We are doubling our ARR every year. We dont have runway worries and want to grow our Team with A-Players.
• 1500 annual development budget for books courses conferences - you decide what moves you forward.
• Merit-based culture: Results matter not attendance or politics. You will have real responsibility from day one.
• Room to shape a new function with a clear growth path
• Remote first with 4 company offsites per year: we meet in person regularly but no one is forced into an office.
• Offices: You can work from our offices in Berlin Düsseldorf and Munich or get a budget for a coworking place in your city
• Generous workation policy: Yes youll literally be using our own product for it.
• Business bike leasing for the commute the weekend or the workation.
• 30 days of vacation.
• Hardware of your choice (MacBook Pro AirPods standard) plus a modern tool stack including a Claude Premium plan for everyone.
• Competitive base salary plus performance component on renewals and expansion.