Patient Service Representative

Open Door Health Services

Job Location:

Muncie, IN - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Patient Service Representative (PSR)

Department/Location: Urgent Care - 1651 E. 29th St. Muncie
Reports To:Patient Service Representative Coordinator
Classification:Non-Exempt Full Time

Schedule: 4 days a week work schedule - Two - 12 hour shifts Two - 8 hour shifts. Shifts include nights weekends and holidays.

Open Door Health Services is seeking a full-time PSR at our Urgent Care location at 1651 E. 29th Muncie IN.

Overview

As an Open Door Patient Service Representative you will be part of a supportive interdisciplinary team providing high-quality compassionate support to individuals and families. PSRs perform a variety of patient focused duties including greeting patients/guests and overseeing the flow of patient traffic in the waiting room this position you will answer incoming calls direct calls schedule patient appointments and confirm appointments. You will work closely with Behavioral Health staff and all departments to ensure flow and accuracy of information meets patients needs.

As a Federally Qualified Health Center Open Door Health Services provides comprehensive primary urgent preventive and select specialty services and social support programs for individuals and families regardless of their ability to pay. Our patients represent diverse backgrounds life experiences capacities and orientations.

Location

This position is located at 1651 E. 29th Muncie.

Roles & Responsibilities

In this role you will:

Serve as the first point of contact for patients by greeting checking in answering calls and scheduling appointments.
Manage patient records and administrative tasks in the EMR including registration insurance verification chart updates and scheduling.
Coordinate communication between patients providers and staff to support efficient and timely patient care.
Perform front-office and operational duties such as collecting payments maintaining logs ensuring compliance and supporting overall clinic operations.

Successful candidates will:

Demonstrate a commitment to ethical inclusive and patient-centered care.
Exhibit Open Door values: Esteeming the Team Maximizing Potential Doing the Right Thing Choosing Compassion and Encouraging Uniqueness
Be able to react calmly in emergency situations.
Be able to read understand and follow detailed written and oral communication.
Be able to learn to use and update electronic health records and other online systems.

Qualifications

High School diploma or GED equivalency preferred.
Experience in a health care setting and/or in an office preferred.
Previous experience as a receptionist and/or Check-out preferred.

About Open Door

For more than 50 years Open Door Health Services has provided friendly expert patient-centered care for East Central Indiana residents with or without insurance. Services are offered at multiple locations in Muncie and Anderson Indiana. We are strongly guided by our mission vision and values in all we do.

Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others and ourselves by enhancing the communities where we live work and play.

Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.

Values: Esteem the Team Maximize Potential Do the Right Thing Choose Compassion Encourage Uniqueness

Open Door offers:

An excellent benefit package covering your medical dental and vision needs
Competitive pay
Supportive team environment
PTO and vacation time
Opportunities for learning and career growth

Physical and Environmental Requirements

Frequent exposure to communicable diseases toxic substances medicinal preparations and other conditions common to clinic environment.
Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
Requires standing walking or sitting for long periods of time. Occasional bending stretching or lifting up to 40 pounds.
Requires the ability to work under stressful situations.

Required Experience:

Unclear Seniority

Patient Service Representative (PSR) Department/Location: Urgent Care - 1651 E. 29th St. MuncieReports To:Patient Service Representative CoordinatorClassification:Non-Exempt Full TimeSchedule: 4 days a week work schedule - Two - 12 hour shifts Two - 8 hour shifts. Shifts include nights weekends and...