Lead Barista

Job summary:The lead barista is a skilled barista with the potential to grow as a bar leader. providing proven ability to implement the trainingprogram and provide technical guidance to new team members. S/He provides quality customer service demonstrates knowledgeand continues to learn and educate themselves on coffee/tea products and related equipment. Continuously building customerrelationships and fostering a positive and friendly store environment. The lead barista fulfills any other duties the manager or theassistant manager Responsibilities/Accountabilities:Leadership Obtain NYC Food Protection Certificate within 60 days of obtaining role Train new hires on product knowledge service standards and espresso machine operation acting as a mentor. Supervise opening or closing duties in the absence of a manager communicating with management via telephoneregarding any staffing or facilities issues. Report any service maintenance or quality concerns to management so that they can address. Responds proactively to prevent customer service situations. Provides quality control and standardize the execution of the recipes from his team. Maintaining the equipment efficient. Participate as a member of the opening team in a new location. Reports all customer complaints to the manager on duty. Answers telephone in a courteous and friendly manner including but not limited to giving store greetings directions tostore location and receiving and filling customer Service & Maintenance Greet the guests who approach the counter displays and walk into the café Answer all guest questions related to product and displayed items Pack and provide the guests with requested items Ensure that all items are correctly rung-in on checks Safely handles all hot and cold drinks during preparation. Maintain correct pars of items in the display Maintain appearance of counter and the display in an on-going manner throughout the hours of operation Follow and complete closing counter check list prior to departure Perform the cash drawer checkout after each shift (ask management for assistance if needed). Accurately maintain the organization and cleanliness of the counter in accordance with the Health Department standards Requisition all needed food items and keep the counter always stocked and restock it in the end of the shift (for examplecookie tins olive oil bottles etc.) Prepare all packing products needed for wrapping of items and food products Communicate any problems (lighting cooling units etc.) to management immediately Mark food items with dates at the end of your shift Clean the counter at the end of the shiftMinimal Essential Requirements: The ability to work as part of a team and personal cleanliness (including uniform cleanliness) Very basic food handling preparation and cleaning skills are welcomed Time management and ability to work under pressure to manage high volume of production Active listening and learning skills Reading and speaking comprehension skills Discipline to follow set standards Ability to lift up to 25lbs