Sdm Mcd

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: SDM - MCD
Position: MCD
Experience: 12-15 years
Category: Software Development/ Engineering
Shift: 5:30 PM to 2:30 AM IST
Main location: Bangalore
Position ID: J0426-2054
Employment Type: Full Time
Education Qualification: Bachelors degree in Computer Science or related field or higher with minimum 12 years of relevant experience.

CGI is seeking an experienced and operationally focused Manager Consulting Delivery to join our APAC Global Technology Operations (GTO) this role you will be responsible for the high-quality delivery of managed IT services cloud infrastructure operations and technical transformation projects for our global clients.
Experience: 12 years in IT with 5 years in a leadership role within IT Infrastructure Operations or Managed Services.
Framework Expertise: Deep knowledge of ITIL v3/v4 (Certification preferred). Experience with ITSM tools (e.g. ServiceNow Remedy).
Technical Domain: Strong understanding of hybrid cloud environments (AWS Azure or GCP) data center operations and network security. Familiarity with DevOps/SRE principles in an operational context is a plus.
Operational Acumen: Proven track record in managing critical production environments and leading major incident response teams.
Financial Acumen: Experience managing project/operational budgets contract financials and resource allocation in a global delivery model.
Soft Skills: Exceptional communication skills with the ability to translate complex technical issues into business-impact language for executive stakeholders.
Continually monitors projects progress troubleshooting issues and identifying and implementing realistic and cost-effective solutions
Well versed with building large Transitions program plans and execute in line with commitment
Ensuring effective quality assurance and overall integrity of the project so that projects are delivered into service with risks appropriately managed
Well versed in IT Presales sales and transition Processes involving Solution/Proposal Preparation Due diligence Transition planning & execution transition Closure and stage wise effective communication plan to update and seek attentions of stakeholders/action owners.

Good to have : Email Security Mimecast Proofpoint Office 365 Infra Management

Service Delivery Management: Oversee the end-to-end delivery of managed infrastructure and cloud services ensuring 24/7 operational stability and performance.
ITSM Process Ownership: Drive and mature ITIL-based processes including Incident Problem Change and Configuration Management (CMDB) ensuring minimal business disruption.
SLA & Performance Governance: Monitor report and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Proactively identify trends and implement Root Cause Analysis (RCA) to prevent recurring issues.
Continuous Service Improvement (CSI): Identify opportunities for operational automation (e.g. Infrastructure as Code SRE practices) to drive efficiency and reduce manual effort.
Financial & Resource Management: Manage the P&L for your delivery unit including gross margin budget forecasting resource utilization and cost-to-serve optimization.
Stakeholder Engagement: Act as the primary escalation point for clients regarding operational delivery. Lead Service Review meetings and provide transparent reporting on service health and risk posture.
Team Leadership: Lead a multi-disciplinary team of infrastructure engineers (Cloud Network Database Security). Responsible for hiring performance management and technical upskilling.


Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan prioritize and complete your own work whilst remaining a team player
Willingness to engage with and work in other technologies.

Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world.

Skills:

• Operations Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.