Graduate Services Trainee

GE HealthCare

Job Location:

Bangkok - Thailand

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.

As a Graduate Services Trainee you will play a key role in meeting the ongoing maintenance requirements and reliability of our healthcare equipment at client sites. This is an exciting opportunity for a recent graduate with a passion for healthcare technology. You will be responsible for performing service activities and driving customer satisfaction through Service Excellence.
This position is based in Bangkok and the target equipment consists of a range of Nuclear Medicine MRI & CT.

The position is a one-year fixed term contract.

Job Description

Responsibilities:

Installation and Maintenance: Working with experienced Field Service Engineers on timely and accurate service repairs preventative maintenance FMI troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
Customer Support: Build and maintain positive relationships with clients through excellent customer service addressing inquiries and escalating where required.
Problem-Solving: Solid analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary
Documentation: Complete all administration tasks on time (e.g. ensure timely completion of Field Modification (FMIs)and Preventative Maintenance (PMS) inspections documentation for assigned accounts).

Teamwork / Collaboration: Work closely with cross-functional teams including sales product development and customer support to enhance overall customer satisfaction and product performance.

Quality / Compliance:

Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Qualifications/Requirements:

Educational Background: Bachelors degree in Biomedical Engineering Electrical / Electronic Engineering Medical Instrumentation Engineering Computer Engineering or a related field.
Work Experience: Fresh graduate or individuals with less than 2 years of experience
Technical Skills: An understanding of healthcare equipment electronics and software. Familiarity with medical systems diagnostic devices or other healthcare technologies is a plus. Good understanding of IT with Windows/Servers/Linux and networking fundamentals
Problem-Solving Abilities: Excellent analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.
Communication Skills: Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
Adaptability: Ability to thrive in a fast-paced environment managing multiple tasks and adapting to evolving priorities.
Team Player: A collaborative mindset and willingness to work closely with colleagues to achieve common goals.

#LI -SE

Additional Information

Relocation Assistance Provided: No

Required Experience:

Intern

Job Description SummaryGE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference an...