Technical Product Owner

The Technical Product Owner (TPO) integrates product ownership with technical project management to oversee large-scale infrastructure and automation initiatives. The TPO manages complex projects within an enterprise environment ensuring successful delivery through thorough planning execution and stakeholder management.

The TPO ensures the backlog is groomed and aligned with stakeholder and customer needs utilizing rigorous methods to balance evolving competing needs with limited resources.

The TPO will work closely with a team consisting of Product Managers Software Engineers and Test Engineers. The TPO must be able to analyze compose and communicate effective User Stories and Acceptance Criteria. This is a key role within the Product Management team working with multiple internal and external stakeholders to connect and create complete solutions.

This hybrid role requires flexibility to provide functions common to both Project Manager and Product Owner roles.

Core Responsibilities
Lead and execute complex technical projects across multiple teams ensuring alignment with organizational objectives and successful delivery within scope budget and timeline constraints
Develop and maintain comprehensive project plans including work breakdown structures resource allocation risk assessments and detailed timelines for multiple concurrent initiatives
Create and distribute clear project documentation including status reports risk registers meeting minutes and executive summaries for leadership review
Drive cross-functional collaboration between technical teams business units and external vendors while removing obstacles to project success
Manage backlog and sprint execution using Agile/SAFe methodologies
Establish project metrics tracking systems and reporting mechanisms
Handle cross-team dependencies and stakeholder relationships
Oversee technical documentation and acceptance criteria
Promote Agile adoption within the organization
Serve as a voice of customers on new or already existing products.
Highlight product features in a manner understandable to development teams.
Review and approve organizational deliveries via acceptance criteria demos and UAT
Plan track and coordinate tasks required to meet deliverables
Manage resources

Requirements
5 years of technical project management experience in enterprise settings
Bachelors degree in business engineering or computer science
PMP and SAFe certifications preferred
Strong technical background in software development and infrastructure
Proven experience managing complex multi-stakeholder projects
Proficient in Agile tools (Jira Confluence) and methodologies
Excellent verbal and written communication with attention to detail and superior time management.

Ideal Experience
Contact center infrastructure management experience
Cloud migration and infrastructure automation
Enterprise-scale program management
Digital transformation at Fortune 500 companies
Contact center and unified communications
Infrastructure operations with strict SLAs