ServiceNow Functional Analyst
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Job Location:
Tallahassee, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
ServiceNow Functional Analyst
Location: Tallahassee FL Locals only
Location: Tallahassee FL Locals only
Duration: 6 Months
Not For H1BS & OPTs
Job Description
We are seeking a ServiceNow Functional Analyst to partner with business teams translate requirements and support end-to-end delivery of ServiceNow solutions across ITSM/HRSD modules.
Required consultant experience provided by Contractor shall include:
A minimum of 2 years of programming/systems analysis experience.
Experience with ServiceNow ITSM/HRSD/ITOM modules.
Strong requirements gathering and functional design skills.
Experience with Agile delivery and UAT management.
Ability to work across technical and business teams.
Preferred Experience:
Experience with ServiceNow ITSM/HRSD/ITOM modules.
Strong requirements gathering and functional design skills.
Experience with Agile delivery and UAT management.
Ability to work across technical and business teams.
Education/Certifications
Bachelors degree in computer science Information Systems or other related field. Or equivalent work experience.
Required Duties and Responsibilities of Consultant shall include but are not limited to:
Serve as primary liaison with business users and conduct requirement workshops.
Translate business needs into ServiceNow requirements user stories and acceptance criteria.
Design and validate workflows catalog items SLAs assignment logic and process flows.
Support SDLC activities: sprint planning build reviews UAT coordination and release readiness.
Ensure compliance with governance documentation standards and change control processes.
Define test cases manage UAT sessions and validate functional outcomes.
Assist in incident triage RCA integration data mapping and CMDB alignment.
Define reports dashboards and KPIs; collaborate with developers architects service desk and operations teams.
