Key Account Manager

Position Description:

CGIs Payroll Services Center (PSC) offers comprehensive cloudbased solutions that simplify payroll and human capital management. We take pride in the strong relationships we build with our clients reflected in our consistently high satisfaction ratings.
Every day our team members support hundreds of clients across various industries in processing their employee this role you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving 62000 clients.

We are looking for a reliable and motivated individual. Are you ready to make a meaningful impact

What we offer

- Continuous learning: we provide fully paid ongoing training on Canadian payroll
- Weekday daytime work schedule to support worklife balance
- A work environment recognized as one of the best in Canada (Great Place to Work certification)
- Employee assistance program health and wellness programs comprehensive insurance coverage and financial support for jobrelated studies
- Career development supported by a structured professional development plan
- Access to the employee share purchase plan and profitsharing from day one
- Flexible benefits tailored to your needs: customizable insurance plan telemedicine and more

Your future duties and responsibilities:

As a key player in managing and expanding our major accounts your mission is to maintain strong relationships cultivate strategic partnerships and ensure an exceptional client experience.

- Serve as the strategic point of contact for each major account in your portfolio ensuring a deep understanding of their needs and advocating for their strategic interests within the organization.
- Stay informed about Nethris product/service updates and market trends to provide tailored guidance that helps major clients maximize value.
- Identify and develop key opportunities within major accounts by expanding the client base through targeted strategies and development programs.
- Develop and implement strategies to retain existing clients ensuring their satisfaction and longterm loyalty.
- Maintain a personalized strategic plan for each major account outlining objectives challenges and growth opportunities.
- Conduct the annual major account satisfaction assessment (PESC) and ensure business unit targets are met.
- Manage the full sales cycle: lead generation contract negotiation and deal closure.
- Achieve annual personal performance objectives while collaborating with the team to meet collective targets.

Required qualifications to be successful in this role:

Education & Experience

- Degree in business administration commerce marketing or a related field
- Canadian Payroll Association (CPA) certification an asset
- Minimum of 5 years of experience in payroll and HR
- Minimum of 3 years of experience in business development
- Ability to travel to client sites

Skills & Competencies

- Excellent communication and interpersonal skills (written and verbal)
- Ability to analyze market trends and anticipate client needs
- Strong skills in sales client retention negotiation and problemsolving
- Ability to work both independently and collaboratively with a strong results orientation
- Proven ability to work under pressure and meet tight deadlines while maintaining high quality standards
- Flexibility and adaptability to respond to rapidly changing client needs and organizational requirements
- Strong political acumen and ability to navigate complex environments while collaborating effectively with diverse internal and external stakeholders
- Proficiency with CRM tools for client management and data tracking as well as Microsoft Office applications
- Excellent command of French and English (spoken and written)

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $70000$115000. This role is an existing vacancy.

Skills:

• English
• French

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.