IT Service Event Manager

Position Description:

At CGI we are shaping the future of defence through secure high-impact digital services that enhance operational effectiveness and resilience. As part of a newly established programme you will play a pivotal role in embedding robust Event Management practices that drive service stability performance and innovation. Working within a collaborative and forward-thinking environment you will help design and deliver intelligent proactive solutions that reduce disruption and enable real-time decision-making. This is an opportunity to take ownership from the outset influence how services evolve and contribute to mission-critical outcomes that matter.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but will require frequent travel to the CGI office in Chippenham.

Your future duties and responsibilities:

In this role you will take ownership of Event Management processes within a complex defence environment ensuring services are proactively monitored and optimised to maintain high availability and performance. You will work closely with operational teams to embed ITIL-aligned practices enabling effective event detection correlation and response while driving continual service improvement.

We are seeking an experienced IT Service Management professional with a strong background in Event Management driven processes for a complex environment.

The expected activities for this role include:

Review the Event Management Tooling to meet the Event Process goals.

Complete analysis on incident and event data to identify high-frequency repeat events

Identify current-state tooling gaps and suggest improvement and remediation steps

Assess current tooling solution and integration (Monitoring ITSM CMDB Reporting)

Develop roadmap framework including prioritisation scoring model tooling roadmap and BAU transition documentation

Define automation governance model and prioritisation framework

Produce final roadmap with rollout plan and continual improvement backlog

Conduct stakeholder sign-off and readiness review

Required qualifications to be successful in this role:

You will be experienced in aligning ITIL processes within an operational delivery to ensure that events are proactively monitored and effectively managed to enhance service stability and performance together with managing expectations within defined KPIs.

You will bring expertise of workflow optimisation and integrated tooling to enable efficient event detection correlation and response while reducing manual effort. A structured and analytical approach is required together with experience in reporting frameworks to support real-time decision-making and continual service improvement.


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Skills:

• English

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.