Customer Service Representative

Position Overview

In this role youll handle inbound and outbound customer communication schedule service appointments and coordinate closely with field teams to ensure a seamless customer experience. This position is ideal for someone who is organized professional and thrives in a fastpaced environment.

What Youll Do

• Respond to customer inquiries via phone text and email in a friendly professional manner
• Schedule service calls and appointments for HVAC electrical and plumbing services
• Ensure field teams have full efficient schedules
• Make outbound calls to follow up on inquiries service requests and bookings
• Confirm appointments and adjust schedules as needed
• Enter and update customer information accurately in the CRM system
• Monitor job status and coordinate with field staff to ensure timely service delivery
• Provide customers with clear information regarding service options availability and pricing
• Manage a high volume of inbound and outbound calls while maintaining quality service
• Communicate promotions discounts and available services to customers
• Work closely with the scheduling team to minimize downtime and maximize efficiency

What Were Looking For

• Customer service experience is a plus but not required (HVAC or home services experience a plus)
• Excellent verbal and written communication skills
• Strong organizational and timemanagement abilities
• Ability to multitask and prioritize in a fastpaced environment
• Comfortable handling high call volumes
• Proficiency with CRM systems and basic computer applications
• Positive attitude with a strong commitment to customer satisfaction
• Willingness to learn and adapt to new systems and procedures
• Teamoriented mindset

Compensation & Benefits

• $17$20/hour

• Paid vacation

• Medical dental and vision insurance

• 401(k) retirement plan

• Paid training and certifications

Why Join Right Now

• Stable fulltime employment with growth opportunities
• Supportive teamfocused work environment
• Ongoing training and development
• Opportunity to make a real impact on customer experience
• Be part of a company that truly values its people

Build Your Future With Right Now

If you enjoy helping people thrive in a fastpaced environment and want to grow with a company that invests in its employees we want to hear from you.

Apply today and start your career with Right Now Heating Air Conditioning Plumbing & Electrical.

Right Now Heating Air Conditioning Plumbing & Electrical stands outon the road with our iconic pink trucks and in the way we care for our people and our community. Were a peoplefirst company built on craftsmanship accountability and teamwork. Our skilled professionals take pride in delivering reliable highquality service and treating every home with respect. When you join Right Now you become part of a team that does the job right and takes care of each other along the way.

Were an equal opportunity employer embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race religion color sex gender age national origin veteran status military status disability gender identity sexual orientation genetic information or any other characteristic protected by law.