IT Operations Administrator

THE OPPORTUNITYWe have an opportunity for an IT Operations Administrator to join our award-winning firm in the Vancouver YOULL DOReporting to the Supervisor IT Operations and Service Desk this role supports the day-to-day reliability security and performance of end-user computing and infrastructure services. You will execute and coordinate patching across desktops thin clients and servers; provide Tier 2/3 escalation support; manage certificates and authentication services; and oversee backup and recovery operations. Youll also participate in related technology projects working closely with the Service Desk and Infrastructure and Cybersecurity role requires the successful candidate to work onsite five days a desktop patching and maintenance for Windows endpoints and thin clients ensuring timely updates and minimal user disruptionPerform server patching and lifecycle maintenance for Windows and Linux systems in accordance with change and security requirementsProvide Tier 2/3 service desk escalation support troubleshooting incidents to resolution and documenting root causes and corrective actionsAdminister certificate management processes (request renewal deployment and revocation) to maintain secure services and endpointsSupervise daily backup operations and recovery readiness including monitoring jobs investigating failures and supporting restore requests and testingManage user authentication services and access controls (including account provisioning/deprovisioning and MFA support) in alignment with security policiesOperate and support managed file transfer services ensuring secure configurations reliable schedules and successful delivery of business-critical transfersMaintain server connectivity and authentication integrations (e.g. domain services SSO-related components) troubleshooting connectivity and trust issues across environmentsSupport virtualized environments and Citrix-based services collaborating with Infrastructure teams to maintain performance and availabilitySupport Microsoft 365 and Azure operational tasks including service health monitoring configuration changes and identity-related troubleshootingMonitor and maintain Active Directory healthCOMPETENCIESAsset Management Plan budget purchase requisition deploy manage and maintain assets to optimize their value lifespan and operational readiness and support business usersCoordination Prioritize organize and manage information people assets resources messages tasks and/or activities to achieve a goal within timelinesCustomer Service Determine needs capture relevant information apply internal policy or regulation and escalate and prioritize the requests of customers to answer inquiries fulfill transactions or resolve issuesIT Management Oversee align and optimize IT systems infrastructure and resources by implementing strategies managing risks and supporting organizational goals through technologyKnowledge Management Capture document organize retrieve and share knowledge to enhance learning collaboration problem solving and decision-making or to respond effectively and consistently to inquiriesProduct Knowledge Maintain and deepen knowledge of company products services and/or applications in order to align features benefits and uses to client or stakeholder needsTroubleshooting and Problem Solving Discover diagnose and resolve technical issues and communicate solutions to business users to maintain smooth technology operationsKNOWLEDGE AND EXPERIENCE3 years of experience in IT operations systems administration and/or end-user computing support in a production environmentDegree in Computer Science or a related field or equivalent combination of education and experienceWindows Desktop and Windows Server administration experience including patching and operational troubleshootingProven ability to troubleshoot and resolve technical issues at a Tier 2 level or higher with clear incident documentationWorking knowledge of computer networking services (DNS DHCP TCP/IP routing/switching basics and troubleshooting connectivity)Citrix experience supporting published apps/desktops and related infrastructure in an operational environmentAzure experience including identity and access concepts and operational support of cloud servicesExperience supporting virtualized environments and understanding the operational impacts of maintenance capacity and performanceThin client management experience (configuration patching troubleshooting and lifecycle support)Microsoft 365 Admin experience including operational support and service health awarenessStrong teamwork and collaboration skills with the ability to coordinate across Service Desk and Infrastructure and Cybersecurity teamsUnderstanding of using CoPilot or other AI solutions in a corporate environmentExceptional verbal and written communications skillsWHAT WE OFFERA culture of openness collaboration and respect is foundational to our firm. We are a diverse driven group of individuals who genuinely care about one another and values each individuals offer a competitive and equitable total rewards package including mentorship programs and meaningful professional development to support your continued growth. The expected salary for this role is $70000 $85000 per year plus eligibility for a performance-based team is growing and we have room for one more exceptional individual. If this opportunity aligns with your experience and career goals we invite you to submit your cover letter and resume by May 25 must be legally eligible to work in Canada. Any employment restrictions must be disclosed at the time of application with supporting documentation provided prior to a potential offer of are committed to fostering an inclusive and accessible workplace where all team members feel valued and supported. If you require accommodation during the recruitment process please email us at appreciate your interest and thank you for considering this opportunity. We will contact candidates whose qualifications most closely align with the requirements for the role.