Dental Treatment Coordinator

Dental Treatment Coordinator

Location: Wilmington Delaware
Pay: Based on Experience
Duration: Temp-to-Hire Full Time

Schedule:Monday through Thursday - 7:35 AM - 5:00 PM. Friday - 8:00 AM - 1:00 PM

Position Overview

Our client a privately owned fast-paced & established surgical practice is seeking an experienced Treatment Coordinator who is a professional compassionate detail-oriented team player with extraordinary customer service to round out the Front Office Team.

The Treatment Coordinator acts as the primary liaison between the practice referring practices and patients focusing on presenting scheduling and financing treatment plans to increase case acceptance.

Key Responsibilities

• Educate patients on recommended dental treatment plans by clearly explaining procedures benefits and next steps to support case acceptance.
• Review treatment costs verify insurance coverage and present financing and payment plan options.
• Coordinate and manage patient scheduling to maintain an efficient workflow for both clinical and administrative teams.
• Optimize daily schedules to ensure smooth patient flow reduced wait times and maximum productivity.
• Serve as the primary point of contact for patients addressing questions and concerns while creating a welcoming comfortable experience.
• Maintain accurate electronic health records including treatment plans medical clearances and interoffice communications under doctor supervision.
• Support front office operations such as answering phones patient check-in/check-out and overall schedule management.

Desired Skills & Qualifications

• Minimum 3 years of Dental Front Desk experience required.
• Minimum 5 years of experience working in a dental office required.
• Strong computer proficiency including Excel Outlook Google Docs and file management systems.
• Experience with dental practice management software required; Eaglesoft proficiency is a plus.
• Ability to clearly explain complex dental procedures in an easy-to-understand patient-friendly manner.
• Proven ability to communicate the value of diagnosed treatment and help patients move forward with care despite financial concerns.
• Solid understanding of dental terminology treatment planning and insurance processes.
• In-depth knowledge of both in-network and out-of-network insurance workflows.
• High level of professionalism empathy and strong interpersonal skills.
• Demonstrated initiative with excellent follow-up and attention to detail.

For more information regarding this position or other opportunities contact J & J at:

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Why Join J & J

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Benefits: J & J offers weekly pay Direct Deposit Medical Dental and Vision Benefits Paid Time Off and a Referral Bonus.