Payroll & Benefits Specialist, Asia Pacific

Job Description

About the Role

We are seeking an experienced Payroll & Benefits Specialist to support end-to-end payroll operations for Indonesia and end-to-end benefits administration across multiple APAC markets. You will work closely with internal HR partners Payroll Compensation & Benefits HR Systems teams as well as external vendors (e.g. payroll vendors insurers brokers TPAs) to ensure programmes are administered accurately compliantly and with a strong focus on employee experience.

This is a hands-on role ideal for a payroll and benefits professional who enjoys operational ownership regional exposure and continuous improvement in a structured shared services environment.

What You Will Do

A. Indonesia Payroll Administration (approximately 40%)

• Manage end-to-end payroll processing for Indonesia including salary calculations overtime allowances deductions net pay validation and payslip distribution.

• Ensure payroll operations comply with Indonesian statutory and labor law requirements including payroll reporting tax withholding statutory benefits and audit support.

• Administer payroll data setup and maintenance validate source data and coordinate with payroll vendors or service providers to ensure timely and accurate payroll processing.

• Manage payroll reconciliations payroll accounting inputs GL posting preparation month-end payroll close activities and related finance coordination.

• Support administration of payroll-related activities such as absence impacts full and final settlement statutory documentation and payroll record retention.

• Coordinate with local HR Finance and third-party payroll vendors to resolve payroll exceptions employee cases and escalations.

• Support payroll-related system changes including data mapping testing UAT and implementation activities that impact Indonesia payroll.

B. AP Benefits Administration & Employee Support (approximately 40%)

• Administer APAC benefits programs (medical life/disability wellness allowances retirement and market-specific benefits).

• Manage benefits enrollments and lifecycle changes (new hires/dependents beneficiary updates) in line with policy and local regulations.

• Provide employee support on benefits coverage enrollment and claims; support onboarding and benefits communications.

• Manage benefits vendors (insurers brokers TPAs) ensuring service delivery issue resolution and SLA adherence; partner with HR/Payroll/C&B/HRIS for smooth end-to-end processes.

• Ensure governance and control through audits reconciliations compliance reporting support documentation/SOPs and strict confidentiality of employee data.

E. Regional Projects & Continuous Improvement (approximately 20%)

• Support regional benefits initiatives such as system implementations vendor transitions centralisation and process improvement efforts.

• Participate in project activities including data validation user acceptance testing (UAT) cutover support and post-go-live stabilisation.

• Identify recurring operational issues and recommend practical improvements to enhance service quality efficiency and employee experience.

• Support additional HR Operations projects and initiatives as required.

What We Are Looking For

• Bachelors degree in Human Resources Business Administration Psychology or a related discipline.

• 35 years of experience in payroll and benefits with hands-on Indonesia payroll expertise and strong exposure to regional benefits processes.

• Strong knowledge of Indonesian payroll legislation including statutory deductions tax social security and compliance requirements.

• Experience working with vendors (payroll vendors insurers brokers TPAs) and in a multinational/shared services environment.

• Experience supporting system implementations/transitions payroll/benefits integrations UAT reconciliations and process documentation.

• Proficiency with payroll/HCM/benefits systems such as Workday and strong Excel capability.

• Intermediate Excel skills including VLOOKUP/XLOOKUP and PivotTables.

• Fluent in Bahasa Indonesia and English both written and spoken.

Key Skills & Attributes

• Strong attention to detail accuracy and follow-through.

• Strong service mindset with a focus on employee experience.

• Strong communication and interpersonal skills with regional/local stakeholders.

• Ability to handle sensitive and confidential information with discretion.

• Strong problem-solving root cause analysis and change support capability.

Required Skills:

Preferred Skills:

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