IT Support Specialist

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industrieswith a continuously expanding presence in new countries worldwide. We serve over 2000 customers including airlines original equipment manufacturers maintenance repair and overhaul (MRO) Telesis Ecosystem is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis our core business is integrated aviation solutions and our mission is customer success.

Reporting to the Director of Information Technology our IT Helpdesk team is seeking an IT Support Specialist who takes initiative and is eager to learn new skills. Along with the team this position supports the company and its employees in the efficient safe and productive use of technology in support of business goals. This position allows for a career path in administration or development. This role is based in Medley FL.

**Important Notice:
Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.

Responsibilities:

• Support service personnel in installation of hardware and peripheral components (monitors keyboards printers and disk drives) on users premises.
• Loadspecified software packages such as operating systems word processing or spreadsheet programs into computer.
• Verify efficient and effective system operation through commands observation and feedback.
• Provide instructions to team members on the appropriate use and maintenance of equipment software and manuals.
• Respondto client inquiries concerning systems operation and diagnoses system hardware software and operator problems.
• Coordinateactivities with help-desk network services or other information systems groups.
• Refermajor hardware problems to service personnel for correction.

Qualifications:

• Bachelors degree or combination of school with 1-2 years of experience in relevant role supporting multi-national or global organization.
• Must possess professional demeanor and composure to provide exceptional support.
• Demonstrate strong ability to communicate and collaborate with other team members.
• Experience with Office 365 and maintenance of Microsoft Windows.
• Experience with Quantum ERPa plus.