Safety & Quality Representative

Primary Duties & Responsibilities

Investigate Safety & Quality Incidents:

• Conduct thorough investigations into safety & quality incidents gathering all necessary details.
• Maintain records of safety & quality incidents ensuring timely resolutions and follow-ups.

Escalate All Safety & Quality Incidents:

• Ensure that all safety incidents are documented and reported promptly.
• Investigate all reported vehicle collisions and damage determining the root cause.

Driver Assessment:

• Ensure drivers have all the proper documentation prior to revenue service.
• Gather information on whether a driver should remain on or be removed from the platform based on safety investigations and metrics and report to the manager.
• Follow-Up on Safety Concerns: Address ongoing safety concerns through the chat system and provide timely responses.

Trainings (Field or Virtual):

• Assist with safety education sessions with providers and drivers to reinforce safe practices as needed.
• Travel as necessary to deliver hands-on safety training to providers and drivers.
• Provide support to the ADROIT team when needed ensuring seamless operations.
• Other responsibilities that support ADROITs safety and quality goals.

Essential Skills Requirements:

• Strong attention to detail with an ability to assess situations critically and fairly.
• Preferred bilingual communication skills (English and Spanish)
• Experience with safety and compliance protocols and investigation is preferred.
• Willingness to travel occasionally for in-person training.
• Capable of handling multiple priorities and meeting deadlines in a fast-paced environment.
• Proficient in Microsoft Office & Google Suite particularly Excel or Sheets.
• Ability to work independently and as part of a team.
• Able to work in the Houston Office.

Soft Skills Competencies:

• Strong verbal written and presentation skills
• Decision Making Critical Thinking & Problem Solving
• Time -Management and Organizational skills
• Adaptability

The Company believes that each of our employees makes a significant contribution to the success of the organization and our clients. This position description is designed to outline primary duties qualifications and job scope but an
employees contribution should not be limited by the assigned responsibilities. It is the Companys expectation that each employee will help whenever necessary to ensure the success of the organizations endeavors.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications merit and business needs at the time.

Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced compassionate and inspired we take pride in our ability to create customized mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live learn and achieve. We are dedicated to providing those we serve with the opportunities resources and support to confidently move ahead. We support safe compassionate and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience Beacon Mobility operations can be found in Massachusetts New York Pennsylvania Illinois and Minnesota providing support to over 10000 employees in over 1300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6500 vehicles.