IT Specialist II
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview Provide a brief outline of the purpose of the position. Consider how the position supports the overall goals of Tiffany & Co. |
The IT Support Specialists primary responsibility is to provide proximity IT Support of the manufacturing infrastructure and Operations including computer hardware software applications network printers and scanners as well as other manufacturing related technologies. The position will be responsible for providing service delivery which includes incident problem and change management to facilitate Information Technology initiatives within the location. |
Key Accountabilities Provide a description of the key accountabilities that the position is responsible for. Estimate the percentage of time to be spent on each accountability totaling to 100%. Indicate whether each accountability is critical or necessary. | ||
Key Accountabilities | % of Time | Importance |
| 25 | Critical Necessary |
| 25 | Critical Necessary |
| 25 | Critical Necessary |
| 20 | Critical Necessary |
| 5 | Critical Necessary |
Technical Skills and Knowledge
- Strong knowledge of end-user hardware and peripherals including:
- Laptops and desktops
- Printers scanners and networked devices
- RFID equipment telephony and other manufacturing-related technologies
- Experience installing configuring and troubleshooting:
- Workstations and standard enterprise software
- Network-connected devices and peripherals
- Working knowledge of IT Service Management (ITSM)practices and tools (e.g. ServiceNow) including:
- Incident request problem and change management
- Accurate ticket documentation and status updates
- Basic understanding of:
- Networking fundamentals and connectivity troubleshooting
- Server network and telephony system health monitoring from a site-support perspective
- Experience with IT asset and inventory management including tracking and maintaining site-specific equipment
Documentation Training and Communication
- Ability to follow and apply standard operating procedures (SOPs) and knowledge documentation
- Experience creating and maintaining:
- Knowledge Articles
- Site-specific SOPs
- User-facing technical documentation and guides
- Ability to provide effective training and knowledge transfer to manufacturing and operational staff
- Strong verbal and written communication skills with the ability to clearly explain technical concepts to non-technical users
Professional Competencies
- Strong problem-solving skills with the ability to resolve most technical issues independently
- Ability to escalate complex or high-impact issues appropriately and communicate clearly with IT leadership and support partners
- High level of motivation and interest in learning new technologies and processes
- Ability to work effectively with minimal supervision in a fast-paced operational environment
- Strong organizational skills and attention to detail particularly in documentation ticketing and asset tracking
- Reliable attendance and schedule adherence to support manufacturing and business operations
Level of Knowledge Skills and Authority
- Applies established and advanced IT support concepts practices and procedures within a manufacturing or operational environment
- Adapts tools processes and techniques to meet location-specific requirements
- Performs varied and moderately complex work under limited supervision
- Resolves the majority of local IT issues independently escalating only the most complex problems
- Operates within defined policies while exercising sound judgment to ensure consistent service delivery
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
