Program Manager Critical Initiatives

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About the Team

The eBay Collectibles team develops a reliable and dynamic marketplace for collectors of Trading Cards Memorabilia Coins Comics Toys and more. We engage with Product Marketing Analytics Operations and Category teams in a highly interactive environment. This collaboration results in innovative initiatives that improve the collector experience and promote business success.

The Opportunity

We are seeking a Program Manager to support and complete a portfolio of critical initiatives across the Collectibles business. This role will work closely with senior program and business executives. It will drive execution across key priorities like assortment optimization customer experience improvements and new growth initiatives.

This is a highly visible role requiring strong program management fundamentals analytical thinking and executive communication skills. You will help translate strategy into execution while ensuring programs deliver measurable business impact.

Key Responsibilities

Program Execution and Delivery

• Support execution of 13 low to mid complexity programs ensuring end-to-end delivery
• Build and manage program plans timelines and dependencies across workstreams
• Track risks actions decisions and achievements ensuring issues are resolved or brought up appropriately
• Drive operating cadences including weekly syncs collaborator updates and status reporting

Critical Initiative Support (Assortment and Growth-Focused Work)

• Partner with business leaders to complete initiatives tied to assortment optimization pricing insights and growth opportunities
• Support analyses that reveal selection gaps performance trends and chances to improve category outcomes
• Assist in test-and-learn initiatives helping operationalize pilots and track results
• Contribute to framing business problems hypotheses and success metrics tied to program goals

Data-Informed Insights and Business Outcomes

• Track and monitor program benchmarks and business metrics ensuring alignment to goals
• Partner with Analytics to build and maintain dashboards reporting and performance tracking tools
• Convert data into understandable insights and proposals to advance performance and outcomes
• Help surface risks and opportunities through ongoing performance analysis

Cross-Functional Leadership and Alignment

• Collaborate with Business Product Marketing Analytics Finance and Operations teams
• Establish clear roles responsibilities (RACI) and communication plans
• Ensure alignment on objectives timelines and deliverables across collaborators
• Navigate cross-functional nuances and adapt communication styles to drive alignment

Executive Communication and Influence

• Create executive-ready presentations arguments and readouts that clearly communicate insights and recommendations
• Assist in providing weekly and monthly business reviews and program updates to senior leadership
• Translate complex data and program details into clear concise narratives tailored for executive audiences
• Build trust with collaborators through structured transparent communication

Operational Excellence

• Develop and improve program management frameworks documentation and processes
• Drive consistency in tracking reporting and execution standards
• Find opportunities to improve efficiency scalability and cross-team effectiveness

Day-to-Day Responsibilities

• Run program standups and cross-functional syncs to track execution and unblock teams
• Maintain detailed program trackers including timelines risks dependencies and decisions
• Build and refine presentations and executive updates
• Partner with collaborators to clarify requirements and align on priorities
• Analyze performance data and translate it into actionable insights
• Support planning cycles including roadmapping prioritization and resource alignment
• Identify and advance risks gaps and trade-offs with proposed solutions

What You Will Bring

Required Qualifications

• 5-8 years of experience in program management business operations strategy or consulting
• Strong analytical and problem-solving skills with ability to connect data to business outcomes
• Experience supporting cross-functional initiatives with multiple collaborators
• Proven ability to build presentations and communicate effectively with senior leadership
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Ability to operate in ambiguous fast-paced environments
• Bachelors degree or equivalent experience

Core Skills and Competencies

• Execution Excellence: Delivers programs with structure rigor and attention to detail
• Data-Driven Thinking: Uses metrics and insights to guide decisions and improve outcomes
• Collaborator Management: Builds alignment across cross-functional teams
• Business Insight: Understands how programs impact category performance and customer experience
• Communication: Crafts clear compelling narratives for both working teams and executive audiences
• Collaboration: Strong great teammate who contributes beyond immediate scope

Preferred Qualifications

• Experience in e-commerce marketplaces or collectibles categories
• Exposure to assortment strategy pricing analysis or category performance metrics
• Experience supporting test-and-learn or pilot-based initiatives

The Impact You Will Make

• Manage the progression of critical initiatives aimed at elevating the collector experience and boosting business performance
• Provide insights based on data and organized program coordination to aid decision-making
• Help translate strategic priorities into actionable scalable programs
• Gain exposure to senior leadership and category strategy preparing you for future growth

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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