Enterprise Customer Success Manager
Job Summary
Your Impact
This is a full-time hybrid role with a flexible work schedule offering 3 days in our office and 2 days from the comfort of your home.
Important information
- Fluency in English is required with strong written and verbal communication skills being essential.
- French language skills would be considered a strong asset.
- This is a full-time hybrid role with a flexible work schedule offering 3 days in our Toronto office and 2 days from the comfort of your home.
- The expected annual OTE for the role is between $70000 CAD and $96000 CAD plus applicable performance based bonuses.
- This position is for an existing vacancy.
What you will do:
Design and execute clear client retention goals that demonstrate the measurable value of the Deliverect product to enterprise business operations.
Monitor client milestones for software implementation serving as the subject-matter expert from initial setup through advanced feature navigation.
Utilize data-driven insights to provide high-level reporting that showcases how Deliverect improves customer profitability and operational efficiency.
Identify upsell opportunities for new features and products by deeply understanding unique client needs throughout the relationship lifecycle.
Build and maintain strong consultative relationships with key stakeholders.
Develop tailored presentations and educational materials to effectively communicate product value to diverse internal and external audiences.
Review customer feedback and concerns proactively to drive continuous improvement in the enterprise customer experience.
Collaborate closely with internal teams including Sales and Product to ensure seamless execution of high-priority projects and client satisfaction.
What you will bring:
3 years of experience in Customer Success (B2B/B2C) or Account Management preferably within a fast-paced SaaS environment.
Proven proficiency with industry tools such as Planhat (CSP) HubSpot (CRM) Google Suite Slack and Zoom.
Strong technical aptitude with the ability to grasp new software applications quickly and translate technical concepts for business decision-makers.
Exceptional communication and interpersonal skills with the ability to foster positive relationships via phone email and video.
Demonstrated experience in project management including the ability to manage multiple tasks and solve complex problems under pressure.
A solutions-driven mindset with a commitment to customer success and a positive approach to organizational challenges.
Relevant degree or equivalent work experience along with a background in SaaS sales
Fluency in French is highly beneficial for our North American market.
Prior experience with POS systems hospitality or food-tech landscapes is considered a strong asset.
Required Experience:
Manager
About Company
Deliverect connects delivery apps and POS systems for restaurants to streamline order management. From online ordering to fulfillment solutions—We enable digital growth