Senior People Partner

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

Five9 isharnessing the power of AI to redefinethe customer experienceindustry and our future. To complementourtransformation we are activelyseekinga talented and experienced Senior People Partner to be a strategic driver of our People initiatives aligning them with the critical priorities of our business units. As our Sr. People Partner you will be a vital member of the People leadership team entrusted to own and execute talent strategies that unlock the full potential of our teams.

You have a roll up your sleeves mentality paired with the strategic foresight to solve complex problems and deliver impactful results. You are passionate about understanding the intricacies of the business model and providing data-driven perspectives that empower leaders to build and scale high-performing high-density this role you will cultivate influential relationships across the organization guiding critical management decisions championing our employees and strategicallyanticipatingand responding to the cultural and organizational dynamics of a company in transformation.

Key Responsibilities:

• Strategic Partnership: Collaborate with senior leaders and their leadership teams to translate business strategies and challenges into forward-thinking HR and organizational development actions.

• Organizational Design & Change Leadership: Act as a change agent guiding leaders and teams through our transformation. Drive organizational design solutionson spans and layers talent managementandchange management.

• Integrated Talent Strategy:Partner effectively with our People Team Centers of Excellence (COEs) to implement programs that are consistent scalable and tailored to business needs.

• Data-Driven Insights:Drive informed objective decision-making by using data toidentifytrends diagnose root causes and develop effective scalable solutions. You will be expected to conduct analyses and make recommendations that continuously improve our processes and policies.

• Compensation & Performance:Providestrategic compensation guidance including salary planning approval of salary actions promotions and job re-leveling ensuring weremaincompetitive in the talent market.

• Employee Relations:Proactively work with managers and employees to address complex employee relations issuesrepresentingall interests fairly and ensuring a positive high-performance work environment.

• Employee Engagement:Develop and lead initiatives that drive employee engagement and connection ensuring our internal communications are aligned with our evolving culture and strategic narrative.

Key Requirements:

• 8 years of progressive experience as a People Partner HR Business Partner or in a related role with a demonstrated history of building and scaling HR programs preferably supportingGo-to-market teamsin afast pacedglobal environment

• A Builder and a Problem-Solver: You have a strong roll up your sleeves attitude and are comfortable operating in ambiguity and navigating a fast-paced constantly changing environment.

• Strategic Business Acumen: You are a credible business partner with the ability to understand complex challenges and implement creative business-oriented solutions.

• Influence & Credibility:Youpresent solutions in ways that are heard understood and supported. You can add value-driven insight that positively influences senior management decision-making and are comfortable communicating with clarity and conviction to all levels and cultures.

• Relationship Builder: Youpossessa natural ability to build and maximize relationships founded on trust and effective communication.

• Data-Driven & Analytical: You have strong analytical problem-solving and decision-making skills and are adept at using data to inform your recommendations.

• Project Management Excellence: You have excellent planning prioritization and organizational skills with a proven ability to lead projects and programs to successful completion.

• Agility & Resilience: You can handle competing priorities calmly under pressure and are resilient and adaptable in the face of change.

• Domain Expertise: You havea solidtechnical knowledge of the HR field its role within the business and the related regulatory environment (FLSA FMLA ADA EEOC etc.).

• ABachelorsdegree or equivalent practical experience.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.