Cloud Operations Lead

Role Summary

TheSenior Manager Cloud Operationsis responsible for leading daytoday cloud platform operations to ensureavailability reliability security and cost efficiencyacross Pfizers enterprise cloud environments. This role executes the operational strategy defined by the Director of Cloud Operations and translates it intoscalable repeatable and automationfirst operational practices.

The Senior Manager leads operational teams responsible forincident management service reliability operational automation and platform governance while partnering closely with Cloud Engineering Security and Application teams to ensure cloud platforms operate safely and efficiently at scale.

Key Responsibilities

Cloud Operations & Reliability

• Own theoperational healthof assigned cloud platforms and services across AWS Azure and GCP including availability performance and recoverability

• Lead24x7 operational support models including oncall rotations incident response and postincident reviews

• ExecuteSREinspired practices including SLIs SLOs error budgets and operational KPIs

• Act as theprimary escalation pointfor major incidents within scope ensuring timely resolution and stakeholder communication

Operational Governance & Automation

• Driveautomationfirst cloud operations leveraging Infrastructure as Code configuration management and selfhealing patterns

• Ensure operationalrunbooks standards and proceduresare created maintained and consistently followed

• Partner with Cloud Engineering to ensureoperability supportability and resilience are embedded by design

• Continuously improve operational maturity throughprocess optimization and tooling enhancements

Security Compliance & Risk

• Ensure cloud operations comply withsecurity regulatory and audit requirements

• Partner with Cybersecurity and Risk teams toremediate vulnerabilities and operational findings

• Oversee patching vulnerability remediation and platform hardening activities for owned environments

• Support audits and inspections by providingoperational evidence and controls

Financial & Capacity Management

• Execute cloudcost governance (FinOps)practices including usage monitoring optimization initiatives and budget adherence

• Supportcapacity planning and demand forecastingfor platforms and services

• Provide regular reporting oncost efficiency utilization and optimization outcomesto leadership

People Leadership

• Lead coach and developCloud Operations Managers and senior individual contributors

• Build a culture ofoperational excellence accountability and continuous improvement

• Support talent development performance management and succession planning within Cloud Operations

• Foster strong collaboration across global and regional teams

Basic Qualifications

• Bachelors Degree in Computer Science Information Technology Engineering or equivalent experience

• 7 yearsof experience in cloud infrastructure or operations roles

• 1-3 yearsof experience leading operational teams in a complex enterprise environment

• Strong experience operatingmulticloud platforms(AWS Azure GCP) at scale

• Proven background inincident management reliability engineering and operational governance

• Experience working inregulated environments(e.g. GxP SOX or similar)

Preferred Qualifications

• Experience implementingSRE or ITSM modern operating models

• Handson experience withInfrastructure as Codeand automation tooling

• Familiarity withFinOps frameworksand cloud cost optimization practices

• Strong communication skills with the ability to influence across technical and nontechnical stakeholders

• Experience operating inglobal matrixed organizations

Role Scope & Leveling Clarification

• This role isone level below Director of Cloud Operations

• Focus is onexecution and operational leadership not enterprisewide strategy ownership

• Ownsplatform and service execution while strategy funding and global direction remain with the Director

• Guides contractor managers and senior ICs rather than directors or multiple operational pillars

Please apply by sending your CV in English.

Work Location Assignment:Hybrid