Marketing Operations Support

ROLE SUMMARY

The Innovating for Growth organization is an agile efficient and innovative cluster-led model designed to unlock growth and accelerate impact for patients. It is centered on uniting colleagues under a single cluster identity leveraging AI and digital tools and fostering a culture of continuous improvement. The new structure enables dynamic resource allocation rapid learning and a start-up spirit that empowers teams to act entrepreneurially. Ultimately I4G aims to reach more patients faster with greater impact and collaboration across countries where empowered teams unlock greater value than ever before.

As a MAPP Navigator and Marketing Operations Specialist at Pfizer Healthcare you will provide critical compliance and operational support for the marketing organization. You will manage end-to-end MAPP approvals and payments ensuring strict adherence to MAPP SOPs and compliance standards. Additionally you will support the marketing team in planning and executing brand plans and provide general administrative assistance to the wider marketing function. Your role will be pivotal in maintaining compliance operational excellence and fostering collaboration across multiple stakeholders.

ROLE RESPONSIBILITIES

In this role you will:

MAPP Operations & Compliance

• Act as the primary in-country specialist for MAPP operations ensuring all transactions and documentation strictly adhere to compliance standards and global policies in alignment with cluster-wide operational excellence goals.

• Proactively identify track escalate and resolve digital and process issues within MAPP Navigator collaborating with the MAPP Service Centre and escalating to the Ops Lead as needed for continuous improvement.

• Serve as a compliance champion educating and upskilling colleagues to minimize errors reduce risk and support audit readiness in partnership with the Ops Lead and Compliance.

• Manage contracts and documentation for HCP engagements ensuring all processes are audit-ready and compliant with both local and cluster-level requirements.

• Coordinate with Legal Compliance and Finance for exception management and contribute to the harmonization of operational practices across brands and geographies.

• Leverage emerging AI capabilities to enable seamless MAPP operations

Marketing Operations & Process Support

• Support the seamless execution of marketing operations including the design production and distribution of promotional materials ensuring alignment with cluster-wide operational standards and best practices.

• Implement Gen AI content creation localization and translation working closely with cluster commercial leads and ICO.

• Support collaboration with cross-functional teams (Patient and Customer Experience Pfizer Digital BOP MEET) to drive operational excellence process harmonization and digital enablement as guided by the Ops Lead.

• Manage vendor creation and maintenance processes ensuring compliance and operational efficiency across all transactions.

• Provide proactive operational support to the marketing team anticipating needs and contributing to continuous process improvement.

Stakeholder Engagement & Continuous Improvement

• Act as a key liaison between the marketing operations function and internal/external stakeholders ensuring clear communication and alignment with business objectives and compliance requirements

• Share best practices and operational insights with the Ops Lead and across the cluster supporting knowledge exchange and operational synergies appropriate and contribute to the clusters culture of continuous improvement

• Continuously seek opportunities for process optimization leveraging digital tools and automation

Risk Management & Audit Readiness

• Monitor compliance metrics and maintain audit-ready documentation for all operational activities proactively identifying and mitigating risks in partnership with the Ops Lead

• Support audit processes and readiness initiatives ensuring robust documentation and governance in all areas of responsibility

Self-Development & AI fluency

• Maintain and regularly update a personal development plan to enhance performance and growth within the current role.

• Actively engage in Pfizer training programs and learning opportunities to build relevant skills and knowledge.

• Become AI fluent and become competent using different AI tools to maximize productivity and impact.

• Strengthen core competencies through continuous learning and feedback from peers and stakeholders.

STAKEHOLDER MANAGEMENT

Internal connections:

• Country Portfolio Leads

• Country Compliance Lead

• Pfizer Digital

• MEET team

External connections:

• Healthcare professionals

• External organizations involved in MAPP transactions

• Vendors

QUALIFICATIONS

Minimum requirements:

• Bachelors degree in Marketing Business Administration or a related field.

• Minimum 3 years of experience in marketing operations compliance or commercial operations; pharmaceutical industry experience is strongly preferred.

• Demonstrated experience supporting operational processes in a regulated environment (e.g. MAPP compliance vendor management).

• Strong project management skills with the ability to manage multiple projects and coordinate with diverse stakeholders simultaneously.

• Proficiency in digital tools and platforms (e.g. MAPP Navigator ARIBA CRM analytics tools).

• Excellent communication and interpersonal skills with the ability to work collaboratively across teams and geographies.

• Detail-oriented with a high level of accuracy and consistency in work output.

• Highly motivated proactive and committed to continuous improvement and compliance.

• Ability to work independently and manage ambiguity in a fast-paced complex environment.

• Commitment to act in line with Pfizer core values: Courage Excellence Equity Joy.

• Excellence in local language and advanced English knowledge.

Preferred requirements:

• Experience in process optimization digital enablement or supporting audit readiness.

• Experience working in a matrix or cluster environment.

• Strong analytical problem-solving and reporting skills.

• Demonstrated ability to share best practices and contribute to operational synergies.

Work Location Assignment:Hybrid