Process Engineering Assistant, OpsTech Solutions

The Global Process Engineering team seeks a Process Engineering Assistant to support critical operational tasks at our RAD1 facility in Antioch Tennessee. Support the Engineering team by identifying root causing and resolving operational issues that impact customer satisfaction and operational excellence. This role directly addresses high-priority operational needs including customer complaints management SOP development time studies and defect troubleshooting.

Key job responsibilities
Customer & Ticket Management
- Investigate and resolve customer complaints with urgency
- Manage 8D processes and ticket assignments
- Diagnose route and resolve customer tickets efficiently
- Work with internal and external customers to identify and resolve inbound receive issues
Process Documentation & Improvement
- Draft and verify Standard Operating Procedures (SOPs)
- Conduct and document process time studies
- Complete process audits to ensure compliance
- Review and update SOPs as operational needs evolve
Operational Support
- Provide hands-on technical assistance to technicians
- Support department-level defect tracking and escalation processes
- Create draft change management approval documentation
- Assist with testing new technologies and software
Performance & Metrics
- Track and report labor hours
- Collect metrics and product attributes
- Monitor area performance through tracking reporting and feedback
- Participate in Operational Excellence initiatives
Safety & Workplace Management
- Identify and address safety hazards within the work area
- Participate in safety initiatives
- Maintain clean and organized work areas

A day in the life
Review emails
Check for assigned work
Review tickets provide updates and or chase stakeholders for updates
Review the inbound receive area to check for blockers
Sync with Operations and address any concerns/call-outs
Collect time studies
Conduct process audits
Write SOPs
Assist with operational problems
Collect and collate data

- 1 years of Microsoft Office products and applications experience
- 1 years of Microsoft Office (Word Excel and Outlook) experience
- High school or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and be able to frequently push pull squat bend and reach
- Work 40 hours/week and overtime as required

- Experience that includes strong analytical skills attention to detail and effective communication abilities or experience working with customers with a passion for delivering exceptional service
- Experience working with computer systems and troubleshooting
- Experience supporting Windows Mac and/or Linux operating systems in a corporate setting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at TN Antioch - 23.00 - 25.00 USD hourly