Senior Global Applications Specialist – Science & Industrial

The Senior Global Applications Specialist Science & Industrial provides advanced technical and applications expertise supporting ASP sterilization systems across the global Science & Industrial segment.

This role serves as a senior technical authority for global field service teams regulated customers and cross-functional partners by delivering expert-level troubleshooting application guidance and service readiness support. The position plays a critical role in resolving complex system challenges supporting new product introductions maintaining validated system performance in regulated environments and ensuring consistent global service capability.

The role operates at the intersection of engineering field service quality and product development providing technical leadership that supports system reliability regulatory compliance and customer success.

This position requires domestic and international travel including periodic visits to ASP headquarters in Irvine CA.

Key Responsibilities

Technical Leadership & Applications Expertise

Provide senior-level technical and scientific expertise supporting ASP sterilization systems used within science and industrial environments.

Serve as the global technical escalation point for complex system issues affecting hardware software networking and integrated system performance.

Monitor platform performance trends and identify emerging technical risks or recurring field issues.

Provide authoritative technical guidance to ensure consistent troubleshooting methodologies and resolution strategies across global service teams.

Customer Engagement & Field Support

Support high-visibility customer situations requiring deep technical and applications expertise.

Partner with regulated customersincluding medical device manufacturers laboratories and testing organizationsto ensure compliant system operation and optimal application performance.

Provide onsite technical support globally when required to address complex system investigations escalations or critical customer needs.

Act as a trusted technical advisor to internal stakeholders and external customers during complex technical situations.

Technical Risk Management & System Reliability

Independently assess and manage technical risks associated with sterilization platforms and their deployment within regulated environments.

Provide clear technical accountability for decisions impacting system reliability regulatory compliance and operational safety.

Lead investigations into significant technical issues system failures or safety-related events.

Support the development of corrective and preventive actions to improve system reliability and mitigate future risk.

Advanced Troubleshooting & Root Cause Analysis

Lead complex technical investigations involving system failures out-of-box issues or field non-conformances.

Conduct structured root cause analysis using data-driven methodologies to identify underlying system or process issues.

Develop and recommend scientifically sound corrective actions to resolve recurring technical challenges.

Collaborate with engineering quality and product development teams to implement long-term solutions.

New Product Development & Launch Readiness

Collaborate cross-functionally with engineering product management quality and service teams during new product development activities.

Provide field-informed insights to ensure new products are designed for serviceability reliability and real-world application workflows.

Support global product launch readiness through the development of service documentation troubleshooting strategies and training materials.

Participate in product verification validation and qualification activities within regulated or controlled environments.

Service Workflow & Operational Excellence

Leverage extensive field service experience to influence global service workflows troubleshooting processes and operational best practices.

Partner with regional service leaders to drive continuous improvement initiatives that enhance service efficiency and customer experience.

Support global service readiness planning and proactive issue resolution initiatives.

Promote knowledge sharing and best practices across the global service organization.

Compliance Standards & Quality

Ensure platform processes and service activities remain aligned with global regulatory expectations and relevant ISO sterilization standards.

Support system validation and qualification activities while ensuring systems operate within a validated state in regulated environments.

Author and review critical technical documentation including:

• Standard Operating Procedures (SOPs)
• Validation protocols
• Investigation reports
• Technical bulletins
• Service documentation

Provide technical input supporting CAPA investigations regulatory compliance initiatives and quality system improvements.

Technical Mentorship & Knowledge Development

Provide mentorship and technical guidance to service engineers and technical specialists across the global organization.

Support the development of training materials and knowledge transfer initiatives to strengthen global troubleshooting capability.

Foster collaboration and knowledge exchange across engineering service and quality teams.

Required Qualifications

Bachelors degree in Engineering or a related technical discipline.

Extensive field service experience with complex technical systems in GMP and/or ISO13485 regulated industries.

Demonstrated expertise supporting ASP sterilization equipment or comparable sterilization or laboratory systems.

Strong understanding of global service workflows escalation processes and lifecycle service support.

Proven ability to work effectively within global cross-functional teams and influence outcomes without direct authority.

Experience supporting new product development product launch and service readiness initiatives.

Demonstrated experience supporting system validation and qualification activities in regulated or controlled environments and quality systems.

Advanced critical thinking and analytical skills with the ability to diagnose and resolve highly complex system issues.

Working knowledge of relevant ISO sterilization standards and industry regulatory frameworks.

Excellent communication interpersonal and stakeholder engagement skills.

Ability and willingness to travel domestically and internationally including periodic business travel to Irvine CA.

Preferred Qualifications

Experience working within global organizations with matrix reporting structures.

Project management experience or formal certification.

Expertise in structured problem-solving methodologies such as root cause analysis CAPA or reliability engineering approaches.

Experience contributing to technical training or mentoring within technical service organizations.

Language Qualifications

Fluent in English - oral and written