Senior Service Assistant

Were here for one reason and one reason only to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. Weve made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But were not finished yet.

Join Kite as we make even bigger advances in cancer therapies and help shape where our business and medical science goes next.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Kite and help create more tomorrows.

Job Description

The Work Order Administrator / Coordinator provides administrative documentation and coordination support for facilities and maintenance activities at a regulated biopharmaceutical manufacturing site. This role focuses on work order processing GMP document filing scheduling coordination communication and record management ensuring maintenance activities are properly documented traceable and compliant with GMP and site procedures.

The position serves as a central administrative point of contact between Manufacturing Facilities Engineering Quality EHS and external service providers. The role does NOTperform technical maintenance or engineering work.

Fully onsite 5 days a week

Key Responsibilities

Administrative Work Order Support

• Receive review and log maintenance and facilities work requests from Manufacturing Quality Labs and support departments.
• Verify work requests for completeness required approvals and proper categorization prior to CMMS entry.
• Create update route and close work orders in accordance with approved site procedures.
• Track work order status and follow up with assigned teams to support timely completion.
• Ensure work orders are routed to the appropriate department based on priority and request type.

CMMS Data Entry & Recordkeeping

• Maintain accurate complete and timely work order records within the CMMS.
• Enter labor hours service dates vendor details and completion comments as required
• Attach supporting documentation to work orders including service reports permits checklists and approvals.
• Perform routine reviews to ensure CMMS data integrity and audit readiness.
• Support periodic data reconciliation and administrative cleanup activities.

GMP Documentation Filing & Records Management

• File index and maintain GMPrelated maintenance documentation in approved electronic and/or physical filing systems.
• Ensure maintenance records are filed in accordance with document control retention and archival procedures.
• Maintain organized traceable records for work orders impacting GMP equipment utilities cleanrooms and critical systems.
• Retrieve maintenance and facilities documentation in support of audits inspections quality reviews and investigations.
• Support Quality Facilities and Engineering teams by ensuring documentation is readily accessible and properly controlled.
• Identify missing incomplete or incorrectly filed records and coordinate corrections with responsible parties.

Scheduling & Coordination (NonTechnical)

• Coordinate maintenance schedules with Facilities Manufacturing and other stakeholders to minimize operational impact.
• Communicate planned work dates access requirements and completion updates.
• Maintain calendars schedules and administrative notifications for maintenance activities.
• Provide administrative support for shutdowns outages and planned maintenance events.

Communication & Stakeholder Support

• Serve as the primary administrative contact for work order and documentation status inquiries.
• Provide clear and professional communication regarding work order progress and documentation needs.
• Coordinate contractor visits by managing access requests badging paperwork and documentation tracking.
• Distribute maintenancerelated reports schedules and communications as needed.

GMP Compliance & Audit Support

• Verify that required approvals permits and GMP documentation are completed prior to work order closure.
• Support internal and external audits by providing maintenance records and filing evidence.
• Assist with deviation investigation and CAPA documentation by supplying maintenance records and timelines.
• Ensure documentation practices align with GMP data integrity and site quality standards.

Reporting & Administrative Metrics

• Generate routine CMMS and documentation reports (work order status backlog overdue items).
• Track administrative metrics related to documentation completeness and filing timeliness.
• Provide summary reports to Facilities Engineering or Quality leadership upon request.
• Identify opportunities to improve administrative workflows and documentation processes.

Safety & EHS Administrative Support

• Track required safety and EHS documentation associated with work orders (permits training records).
• Ensure administrative safety requirements are completed prior to scheduling work.
• Maintain organized records related to contractor compliance and site access requirements.

Required Skills & Experience

• High School Diploma and 3 years of relevant experience.
• Experience in an administrative coordinator or records management role within a regulated manufacturing environment.
• Strong attention to detail with a focus on documentation accuracy and compliance.
• Proficiency with CMMS systems and document management tools.
• Excellent organizational communication and followup skills.
• Ability to manage multiple priorities in a compliancedriven environment.

Preferred Qualifications

• Experience in biopharmaceutical pharmaceutical biotech or medical device manufacturing.
• Familiarity with GMP documentation document control and audit support.
• Experience supporting Facilities Maintenance or Engineering teams in an administrative capacity.

Role Clarification

• This role does not perform technical maintenance engineering analysis or troubleshooting.
• Technical decisions and execution are owned by qualified Facilities or Engineering personnel.
• The primary focus is administrative coordination GMP document filing record accuracy and compliance support.

For additional benefits information visit:

Eligible employees may participate in benefit plans subject to the terms and conditions of the applicable plans.

Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune systems ability to recognize and kill tumors. Kite is based in Santa Monica CA. For more information on Kite please visit . Sign up to follow @KitePharma on Twitter at jobs in the United States:

Kite Pharma is committed to providing equal employment opportunities to all employees and applicants for employment and is dedicated to fostering an inclusive work environment comprised of diverse perspectives backgrounds and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race color religion national origin sex age sexual orientation physical or mental disabilitygenetic information or characteristic gender identity and expression veteran status or other non-job related characteristics or other prohibited grounds specified in applicable federal state and local order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections please view theKnow Your Rights poster.

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Kite Pharma will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Kite Pharma provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Kite Pharma Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.