MI Ops Specialist 1

100% remote role

Job Overview

The Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls or emails from investigative sites or other sources reporting Lifecycle Safety Data.

This is a trilingual role requiring fluency in English Spanish and French.

Responsibilities include:
Medical Information Case processor responsibilities include receiving and documenting incoming calls chats and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project
Disseminate clear accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products
Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms admission and results this will include medical terminology writing narratives generating case queries.
Clarify investigate and capture adverse event and product quality information

Essential Functions
Process Safety data according to applicable regulations guidelines Standard Operating procedures (SOPs) and project requirements.
To perform Pharmacovigilance activities per project requirement including but not limited to collecting and tracking incoming - Adverse Events(AE)/endpoint information
Ensure to meet quality standards per project requirements.
To demonstrate problem solving capabilities.

Qualifications

• Bachelors degree in Life sciences or a related field (mandatory)

• Fluency in English and French (mandatory) Were considering B2 level in third language as long as you can reach a C1 minimum in English! (will be evaluated)

• Up to 3 years of previous clinical experience (desirable)

• 1 year of pharmacovigilance experience will be highly valued (desirable)

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.