eCommerce Senior Business Analyst

About the role:

As an eCommerce Senior Business Analyst you will collaborate closely with retail digital and technology teams.

Acting as a critical conduit between business stakeholders Product Owners and delivery enablement teams you will translate retail objectives into clear actionable requirements that support the delivery of highquality digital solutions.

You will work across eCommerce platforms and endtoend customer journeys contributing to the broader retail digital transformation by enhancing capabilities improving processes and evolving ways of working. This position is well suited to a customercentric professional with strong commercial acumen and the ability to deliver meaningful outcomes within complex digital environments.

Key responsibilities:

• Partner with retail marketing markets and digital teams to understand business objectives and customer needs shaping solutions that enhance the online shopping journey.
• Gather analyse document and validate functional and nonfunctional requirements across ecommerce platforms including product catalogue checkout promotions and loyalty.
• Facilitate workshops stakeholder interviews and working sessions to clarify requirements refine scope and support solution design.
• Analyse currentstate processes and customer journeys identify improvement opportunities and contribute to futurestate design and faster speedtomarket.
• Support agile delivery activities by working closely with development and Quality Engineering teams to clarify requirements resolve issues and ensure solutions meet agreed outcomes.
• Analyse online performance metrics (e.g. conversion basket size customer journey) to identify opportunities to optimise pricing promotions and product availability.

About you:

Youre an experienced Senior Business Analyst who brings a strong retail and customercentric mindset. Youre comfortable working with both business and technical teams and have a proven ability to translate complex needs into clear practical solutions. Ideally youll also have:

• Proven experience delivering digital or ecommerce initiatives ideally within a retail environment.
• Strong capability in requirements gathering documentation and validation using modern business analysis techniques.
• Excellent communication and stakeholder engagement skills with the ability to work effectively across business and technical audiences.
• A solid understanding of ecommerce platforms web technologies UX principles and digital analytics.
• Experience working in Agile delivery environments using tools such as Jira and Confluence.

Dont Meet Every Requirement

We encourage you to apply anyway. We are looking for individuals with diverse experiences and are keen to hear from those who believe they have the drive and potential to succeed in this role.

How to apply:

Ready to take on the challenge Click apply now! Applications will close 17 May 2026 and will only be accepted via our careers site.

If you have any questions about the role or experience any issues submitting your application please email

Join us in feeding the South Island.

Why join us

• Our approach to flexible working is based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives.
• Were committed to equitable outcomes and we offer additional paid parental leave free period products and financial health checks to name a few.
• We support your wellbeing with Southern Cross health insurance for you and your family after a qualifying period discounts at local gyms access to online wellbeing tools and a prayer and privacy room onsite.
• We offer continuous learning and professional growth as well as access to our extensive online training library and endless opportunities.
• Were proud of our supportive team environment and our positive and friendly culture thats made fun by Furry Friend Fridays and monthly social events!
• Were a Pride Pledge organisation and we are committed to an inclusive workplace where everyone thrives every day and we celebrate our diversity as strength.
• Our Papanui based office has free carparking an in-house café.

About us:

Were a team of 14000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated our co-operative has more than 180 PAKnSAVE New World Four Square and On the Spot stores feeding the South Island.

We value being at the heart of our communities like weve always been to make the South Island a better place for today and for many generations to come. From sunny Golden Bay all the way to Stewart Island theres a Foodstuffs store serving you and your whānau.

Our success is down to our people who bring their skills experience passion and expertise to make Foodies an amazing and rewarding place to work. Our co-op has a wide variety of roles to offer and endless opportunities for development.

Our values:

At Foodies together we drive success to be our best and care for our whānau. We recognise that it takes a collective effort to achieve success and we thrive on fostering a culture of collaboration to drive innovation and embracing challenges as a united team. We are committed to supporting our people and to positively impact the lives of South Islanders every day.