Technical Support Specialist

Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows AI insights and expert buyers empower companies to buy smarter and scale faster with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software the software category alone we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles.

Headquartered in London with offices across the world including New York Brno Sydney and Johannesburg were shaping the future of procurement on a global scale.

And were just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey who have a track record of building two category-defining technology companies to exit Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the #2 spot on the Sunday Times 2026 Tech 100 list following our recognition as 2025s fastest-growing startup in the UK by the FTs Sifted and as fourth in Europe.

Following our Series C we have secured $100M in funding from leading investors including Bessemer Venture Partners 83North and Lakestar and are expanding our reach across our team.

Do you want to make an outsized impact work with exceptional people and be part of a highly motivated team Come and join our mission to build the Intelligent Procurement Platform.

The Role

At Vertice we thrive in the gray area between a customers question and a developers code. As our Technical Support Specialist you arent just answering tickets; youre the human bridge between our users and our engineering team.

Reporting to the Customer Support Manager you will be the Integration Whisperer for our most complex technical challenges. This isnt just a support role; its a mission-critical position where you diagnose the why before anyone else ensuring our B2B partners experience the seamless efficiency Vertice is known for.

Responsibilities

• Be the Integration Whisperer: Act as the first responder when SSO (SAML) fails or API handshakes drop using DevTools to pinpoint root causes with precision.

• Master the Triage: Gift-wrap bugs for Engineering. Youll reproduce issues document environments and deliver high-fidelity Jira tickets that streamline resolutions.

• Translate Dev to Human: Bridge the communication gap by explaining complex 401 Unauthorized errors or technical hurdles to CFOs and Procurement Leads in laymans terms.

• Own the Omnichannel: Pivot seamlessly between high-stakes Zoom calls rapid-fire live chats and thoughtful email deep-dives.

• Drive the Product: Act as our eyes and ears on the front lines. Youll spot patterns in customer friction and lobby the Product team to build permanent fixes for recurring headaches.
  

Requirements

• B2B SaaS Experience: 2 years in a high-velocity SaaS environment. You understand that in the B2B world downtime is synonymous with lost revenue.

• The Technical Toolkit: Hands-on experience with APIs SQL and a deep comfort level navigating SSO/Identity Management frameworks.

• Problem-Solving Grit: A relentless dig-deeper mentality. You dont stop at its broken; you keep searching until you find the root cause.

• Communication Precision: Exceptional verbal and written skills. You know how to de-escalate a situation and when to pick up the phone to provide a Human First touch.

• The Scale-up Spirit: You thrive in agility. As the UKs fastest-growing startup our processes evolve and our product updates weeklyyou need to stay ahead of the curve.

Why join Vertice

• Be a part of a fast-growing innovative startup that is changing the way businesses buy and sell SaaS.

• Work with passionate and talented teams that value your contributions and expertise.

• Be part of a culture that promotes a growth mindset transparency collaboration understanding and diversity.

• Share in our success with equity options.

Final things to note

Vertice is an equal opportunities employer although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertices privacy policy and applicable data protection law.

We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy.

We like to deal directly with our candidates so no agencies please!

If you arent sure this job applies to you feel free to send your CV to and well be happy to take a look and see if you could be a good fit anywhere else in our business!

Required Experience:

IC