Senior Salesforce Developer,Service Cloud

For over four decades PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.

Position Description:

PAR is looking for a Senior Salesforce Service Cloud Developer to join the team. PAR is an international fast-paced high-growth environment and our technology stack is cloud- and SaaS-first with minimal on-prem footprint. The ideal candidate embraces diverse perspectives and brings deep Service Cloud development expertise strong technical problem-solving skills creativity and a collaborative mindsetwhile always keeping business outcomes front and center.

The Senior Salesforce Service Cloud Developer is a critical member of the team who helps maximize the value of the Salesforce platform by designing building and enhancing scalable Service Cloud solutions that support customer service and support operations. Working closely with Product Management business stakeholders Salesforce Admins QA DevOps Engineer and integration teams you will contribute to solution discovery development and delivery in an Agile/Scrum environment.

This role focuses on hands-on development across Salesforce Service Cloud ensuring secure high-performing and maintainable solutions aligned with PARs technology standards security requirements and compliance needs.

Position Location: Jaipur

Reports To:Engineering Manager

What Were Looking For:

Work with Product Owners and business stakeholders to understand requirements and translate them into effective Service Cloud solutions

Design develop and enhance Salesforce Service Cloud functionality using Apex Lightning Web Components (LWC) Flows and declarative configuration

Build and customize Service Cloud features including:

oCase management and omni-channel routing

oKnowledge management

oService Console and agent productivity tools

oCustomer portals / Experience Cloud

Develop and support integrations with internal and external systems using REST/SOAP APIs middleware and event-based patterns

Write clean efficient and testable Apex and Lightning code following Salesforce and PAR best practices

Develop and maintain unit tests to ensure high code coverage and solution quality

Collaborate with Salesforce Admins and QA to deliver high-quality solutions as part of a Scrum team

Review technical designs and code providing guidance to ensure scalability performance and maintainability

Ensure configurations and customizations adhere to security compliance and data governance standards

Analyze existing Service Cloud implementations and recommend improvements for performance usability and technical debt reduction

Support data synchronization and integrity across upstream and downstream systems

Participate in release planning deployment and post-release support

Evaluate new Salesforce Service Cloud features and platform enhancements for business value

Promote reuse automation and low-code/no-code best practices where appropriate

Unleash your potential: What you will be doing and owning:

Build strong collaborative relationships with technical and business stakeholders

Communicate clearly and effectively including when coordinating work escalating risks or asking for help

Demonstrate a continuous-learning mindset and passion for improving both technology and team outcomes

Thrive in a fast-paced team-oriented environment where ownership and accountability matter

Must Have

Bachelors degree in a business or technology-related field or equivalent practical experience

4 years of experience working with Salesforce with strong hands-on development experience in Service Cloud

Proven experience developing with Apex Lightning Web Components Flows and Salesforce APIs

Strong functional knowledge of Service Cloud including Case Management Knowledge Omni-Channel and customer service portals

Experience working within a formal Salesforce Application Lifecycle Management environment (Dev / QA / UAT / Prod)

Nice to Have

Experience working in an Agile/Scrum delivery model

Experience with Experience Cloud (Customer or Partner Portals)

Experience using Salesforce DevOps and deployment tools such as Gearset

Experience working in a SaaS or high-growth technology environment

Exposure to Commerce Cloud or cross-cloud integrations

Experience supporting systems during M&A or large-scale platform changes

Interview Process:

Interview #1: Phone Screen with Talent Acquisition Team

Interview #2: Video interview with the Technical Teams (via MS Teams/F2F)

Interview #3: Video interview with the Hiring Manager (via MS Teams/F2F)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.

Required Experience:

Senior IC