Analyst, Business Process Outsourcing

Company

Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.

Job Description

• Drive operational efficiency by supporting outsourcing process optimization and automation initiatives across multiple business units.

• Use data to tell the story identify trends spot issues and help leaders make informed decisions.

• Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals.

• Create clarity through documentation by building and updating process maps SOPs and training materials.

• Lead task transitions to our outsourcing partners using projectmanagement techniques to ensure smooth accurate implementation.

• Be the goto contact for questions issues and updates related to outsourced and automated workflows.

• Act as a subject matter expert for the processes your business unit relies on.

• Monitor quality and resolve issues including performing rootcause analysis when errors occur.

• Support exception handling and escalations ensuring the right teams are looped in and issues are resolved quickly.

• Collaborate across the organization from underwriting and claims to vendor contacts and internal leadership.

• 23 years of experience in underwriting claims or financial operations.

• 12 years of business analysis experience including comfort working with data and dashboards.

• Experience working with vendors ideally offshore teams and managing Service Levels.

• Exposure to project management and working with multiple stakeholders.

• Strong communication skills youre clear organized and comfortable working with different audiences.

• Strong analytical and problemsolving abilities.

• Ability to stay organized and juggle competing priorities.

• Advanced MS Office skills especially Excel.

• Experience with Tableau or Power BI is a plus.

• A collaborative mindset you enjoy working with others but can also operate independently when needed.

This role gives you the opportunity to directly influence how our business units operate and how effectively our offshore teams support them. Youll help shape processes improve efficiency and ensure highquality work across the policy lifecycle. Its a great fit for someone who enjoys variety ownership and meaningful crossfunctional collaboration.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that addition to base salary all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

• Chicago: $71000$87000

• New York City: $78000$97000

• Richmond & Omaha: $65000$80000

This role is 100% on-site and based in our Richmond VA office. Candidates must be able to work from this location full-time. We are open to candidates who live in or near Richmond or within commuting distance of our additional office locations: Chicago IL; Omaha NE; New York City NY.