Client Operations Associate

Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows AI insights and expert buyers empower companies to buy smarter and scale faster with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software the software category alone we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles.

Headquartered in London with offices across the world including New York Brno Sydney and Johannesburg were shaping the future of procurement on a global scale.

And were just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey who have a track record of building two category-defining technology companies to exit Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the #2 spot on the Sunday Times 2026 Tech 100 list following our recognition as 2025s fastest-growing startup in the UK by the FTs Sifted and as fourth in Europe.

Following our Series C we have secured $100M in funding from leading investors including Bessemer Venture Partners 83North and Lakestar and are expanding our reach across our team.

Do you want to make an outsized impact work with exceptional people and be part of a highly motivated team Come and join our mission to build the Intelligent Procurement Platform.

The Role

This is a net-new role within Vertice. You wont be following a manual youll be building the playbook for how clients onboard to Vertice and get to value. You will own the most critical phase of the customer journey: converting a signed contract into active happy users on our platform.

We are looking for exceptional people who arent satisfied with conventional career paths and want to do something more entrepreneurial. This role will provide you with a seat on one of a fast growing rocket ship company and a pathway into Account Management (strategic commercial and client relationship owner) Procurement (full-stack negotiator with SaaS vendors) Solutions (product and process transformation owner) Client Strategy & Operations or generalist roles across the business in operations strategy data or GTM.

As the first in this role your fingerprints will be on the onboarding process as we scale globally. You will mentor future members of the team as it grows.

What You Can Expect

Build the Blueprint. Design and iterate on our onboarding processes identifying ways to automate and streamline how we welcome new clients. Youll experiment with AI tooling and new approaches to make this function world-class from day one.

Data Stewardship. Master the collection and structuring of client spend data uploading contracts ensuring accuracy maintaining quality on an ongoing basis. The standard is 99.99% accuracy same-day. Every inaccurate data point is a trust problem with a real client. Youll work closely with our Data and Procurement teams to ensure zero discrepancies to power our AI insights.

Orchestrate the Journey. Lead the Success Path for new customers managing timelines for technical setup and data migration coordinating across account managers solutions consultants and procurement directors to ensure a seamless Go-Live. Time-to-value is the metric.

Stakeholder Liaison. Act as the central hub between internal teams (Account Management Solutions Procurement Data) and external client stakeholders to unblock documentation hurdles chase contracts and keep onboarding moving.

Platform Enablement & Adoption. Lead training sessions for new users walking procurement teams finance teams and IT teams through workflows and making sure people are actually using Vertice. The gap between the platform is configured and people are actually using it is where client value lives or dies.

Build Visible Trust. Own performance metrics on stack accuracy time-to-value and onboarding completion. Report them regularly to the teams that depend on your work. Historically this work has been invisible youll make it visible.

The Career Pathway

After a tour of duty in Client Operations (1224 months) youll have deep product knowledge direct client exposure operational credibility and a working understanding of how our entire client organisation fits together. That opens pathways across the business:

• Account Management own client relationships renewals and expansion as the strategic commercial partner to our biggest clients

• Procurement Services become a full-stack negotiator with SaaS vendors advising CFOs and procurement leaders on their software spend

• Solutions go deeper on complex configuration integrations and deployment as a product and process transformation owner

• Client Strategy & Operations build the processes measurement systems and operating rhythm that run client delivery at scale

• Generalist roles across the business operations strategy data GTM. The exposure you get here makes you a strong candidate well beyond the client organisation

About You

• 13 years of experience in a top-tier high-pressure environment consulting a high-growth startup a rigorous professional services firm or an entrepreneurial endeavour

• Youre ambitious and curious and want to learn everything there is to know about client service in SaaS

• Youre obsessed with new tooling and spend your free time experimenting with AI

• Youre obsessively detail-oriented 95% accuracy is not good enough. You care about getting things right every time and you dont cut corners even when the work is tedious

• You naturally build rapport and meaningful relationships you have the confidence to speak to anyone whether its a CFO or a junior procurement analyst

• Youre highly organised a master of juggling lots of things at once

• Youre an outstanding communicator verbal written and when presenting. Clear and concise even when explaining complex topics

• Youre entrepreneurial and want to be part of building something that matters

Why Join Vertice

• Shape the Function. As a foundational hire youll define how this works as we scale globally.

• Fast-Track Growth. Join a fast growing scaleup on a 13x growth trajectory.

• Equity. Share in our collective success with generous equity options.

• Culture. Transparent collaborative growth mindset. We value diversity and ambition in equal measure.

Final things to note

Vertice is an equal opportunities employer although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertices privacy policy and applicable data protection law.

We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy.

We like to deal directly with our candidates so no agencies please!

If you arent sure this job applies to you feel free to send your CV to and well be happy to take a look and see if you could be a good fit anywhere else in our business!

Required Experience:

IC