Patient Service Rep Key Whitman Eye Center, Dallas TX

Now Hiring: Key Whitman Eye Center - Dallas TX

JOB TITLE:Patient Service Representative

POSITION SUMMARY:

The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The position will promote the business processes and support a standard of excellent patient care relating to innovative and superior vision correction care

ESSENTIAL DUITIES AND RESPONSIBILITIES:

The essential functions include but are not limited to the following:

• Addresses patient inquiries and concerns about appointment scheduling company services insurance coverage and payment methods
• Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment
• Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services
• Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction
• Counsels patients and answers questions related to procedures and/or billing on an as needed basis
• Creates and provides a positive accountable and inspired work environment for others

MINIMUM QUALIFICATIONS (KNOWLEDGE SKILLS AND ABILITIES):

• High School Diploma or GED
• 2 years of customer service in a fast-paced environment
• Must be organized and a team player
• Excellent oral and written communications skills are a must
• Self-motivated with a strong work ethic and goal driven

Benefits:

• Comprehensive health dental and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!
  

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition parental status sexual orientation veteran status genetic testing results or any other consideration made unlawful by federal state or local laws. This practice relates to all personnel matters such as compensation benefits training promotions transfers layoffs our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.