Service Advisor Trainee

We are looking for an enthusiastic customer-focused Service Advisor Trainee who is passionate about delivering an exceptional experience every this role youll be the face of our service department building relationships guiding customers through their service needs and ensuring they feel valued from start to finish. If you thrive on helping others take pride in going above and beyond and want to be part of a company that truly invests in its people wed love to meet you!

What we offer:

• Comprehensive Health Dental and Vision insurance
• Supplemental benefits including Short-Term & Long-Term Disability Cancer Accident and Life Insurance
• 401(k) with 100% company match up to 6%
• Gym membership discounts with LifeTime Fitness & Carbon Performance
• 32 hours of paid Volunteer Time Off because giving back matters
• 40 hours of PTO after 90 days of employment

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
• Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries whether phone or in person to assure the customer receives the best service experience.
• Ensure the daily inventory of technicians time is consistently sold to service customers.
• Answer technical questions about vehicle problems warranties services and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to company standards.

Qualifications

• Organized and friendly personality
• Great time management skills
• Fantastic communication skills with your customers and coworkers
• Professional well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Clean driving record and valid drivers license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.