Facilities Administrator

About Agero:

Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology strengthening our clients relationships with their customers. As the #1 B2B white-label provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit For our technical positions we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Dont worry about the logistics - once youre hired we handle all travel arrangements and expenses for you.

Role Description and Mission:

Provides primary mailroom shipping and receiving support on a daily basis. Maintains a clean and functional office environment throughout the facility.

Key Outcomes:

• Picks up mail on a daily basis and delivers to the mail room for sorting and delivery. Receives logs delivers and documents receipt for all incoming deliveries.
• Sorts mail according to destination and type such as returned letters adjustments bills orders and payments.
• Re-address undeliverable mail bearing incomplete or incorrect address.
• Examine outgoing mail for appearance and seal envelopes by hand or machine.
• Stamp outgoing mail by hand or with a postage meter.
• Distribute scan and collect mail.
• Weigh mail to determine that postage is correct.
• Keep accurate records including USPS and Fed-Ex accounts.
• Orders mail and shipping supplies and maintains inventory levels.
• Trains and instructs associates on proper use of equipment.
• Operate company vehicles in a safe manner obeying all traffic laws.
• Operate and troubleshoot multi-function printer (MFP) equipment coordinates and schedules equipment repairs with vendors. Orders and tracks MFP Supplies.
• Order stock and maintain office and coffee supply inventories.
• Works with cross-functional teams on the planning and set-up for meetings.
• Assists with building inspections repairs and maintenance moves and emergency procedures

Skills Education and Experience:

EDUCATION: High school diplomaGED or equivalent experience.

EXPERIENCE: 2years related experience. Knowledge of multi-function printers and FedEx processes a plus. Basic computer skills (Microsoft Word Excel Outlook and Internet Explorer) are required. Experience with Google suite is preferred.

ROLE BASED COMPETENCIES (KNOWLEDGE SKILLS & ABILITIES):

• Internal Customer Service: Demonstrates a service-oriented approach actively meeting the needs of internal customers and providing exemplary support related to facilities.
• Adaptability & Agility: Is fast and flexible effectively embracing change and demonstrating the ability to pivot and adjust quickly in response to new facilities challenges and priorities.
• Focus on Results: Consistently maintains a focus on results driving tasks and projects to completion efficiently and effectively to ensure the optimal functioning of the facilities.
• Teamwork & Collaboration: Exhibits strong teamwork and collaboration skills working effectively with colleagues and cross-functional teams to coordinate maintenance and facilities operations.
• Informing & Communication: Provides clear timely and reliable information communicating proactively with stakeholders regarding facilities status changes and service updates.
• Reliability & Compliance: Is reliable and strictly adheres to set guidelines and routines in completing tasks ensuring consistency and compliance in facilities operations.
• Continuous Improvement: Proactively pursues new ways of improving processes and facilities management practices seeking efficiencies and enhancements.
• Detail Orientation & Organization: Possesses strong attention to detail and excellent organization skills managing tasks schedules and documentation meticulously.

Decision Making: Demonstrates the ability to make sou

Hiring In:

• This is an onsite role in Medford MA

The anticipated closing date to submit applications for this role is June 1 2026.

Life at Agero:

At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being:

Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being encourage personal development and ensure financial stability. Our benefits include:

• Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off paid sick leave and ten paid holidays annually.
  • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.
• Family Support: Parental planning benefits to assist associates through lifes milestones.
• Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

*Applicants must be currently authorized to work in the United States on a fulltime basis. This position is not eligible for employer visa sponsorship now or in the future.

*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.