SVP Wealth Solutions and Journeys

Some careers have more impact than others.

Ifyourelooking for a career where you can make a real impression join HSBC and discover how valuedyoullbe. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as a SVP Wealth Solutions and Journeys.

In this role you will:

• The Wealth Platform Journeys and Financial Planning team leads the overall wealth strategy for WPS Singapore covering wealth product and platform capabilities across both customer and Relationship Manager (RM) channels.
• Own the end-to-end customer and RM journeys shaping new system and product designs to enhance wealth platform capabilities and client experience.
• Define and execute strategies to grow the wealth proposition including commercialisation of wealth products and platforms across non-face-to-face channels (e.g. Mobile PIB PWS) driving digital adoption penetration and RM usage.
• Act as the business lead for wealth platform and journey initiatives for new capabilities including compliance and regulatory deliverables: manage existing platforms deliver programmes/projects on time and within budget and partner closely with Change Delivery Transformation IT and key business stakeholders.
• Ensure solutions deliver measurable value align with HSBC strategy and are scalable and reusable across platforms and markets.
• Implement local and global Wealth strategies in-country driving product pricing promotion platform and channel strategy for digital wealth.
• Monitor platform and product performance customer feedback competitor activity and regulatory developments; lead governance for online journeys (execution-only and advised) and manage associated risks.
• Oversee country product governance (e.g. product panels) ensuring compliance with Group policies managing approvals and changes and tracking risk and performance.
• Embed customer-centric ways of working (e.g. design thinking) define KPIs with stakeholders and lead continuous improvements to customer experience and campaign effectiveness.

To be successful you will need:

• Strong wealth management experience across wealth product and platforms wealth/digital transformation sales/client facing role ideally within a leading private client/wealth management firm.
• Proven delivery of complex initiatives using agile ways of working partnering effectively with technology and change teams.
• Demonstrable commercial track record with disciplined execution and the ability to make sound trade-off decisions and define and measure success of the capabilities launched.
• Effective people and stakeholder management in a matrix environment able to influence and gain alignment across geographies with a collaborative mindset.
• Excellent communication skills (written and verbal) able to translate complex topics into clear messages for varied audiences.
• Strong change mindset and continuous improvement approach with experience building internal/external networks to enable collaboration.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Experience:

Senior Exec