Business Analyst with Intelligent Automation

Job Title: Business Analyst with Intelligent Automation

Location: Phoenix AZ Pawtucket RI Iselin NJ Edison NJ (Onsite)

Job Type: Contract

Responsibilities:

• We are building the next generation of our claims management platform transforming how claims are supported through intelligent automation
• This role brings deep industry knowledge and hands-on operational expertise to shape what we build grounded in both real-world experience and industry best practices
• The role leads the translation of claims and fraud operations into intelligent and agentic automation capabilities.
• It ensures our automation and agentic capabilities reflect how claims are actually worked not just how they are designed.
• Deep hands-on expertise in claims operations spanning intake investigation and resolution with strong awareness of industry (Banking Domain) best practices.
• Collaborative leadership with demonstrated ability to work effectively across business and technology groups.
• Excellent communication skills with the ability to represent the voice of real-world claims operations while influencing scalable and effective ways of working through new capabilities such as agentic solutions.

Skills:

• Translate Operations and Best Practices into Product Capabilities:
• Define how claims workflows decisions and edge cases translate into scalable product capabilities automation and agentic solutions.
• Shape High-Impact Use Cases:
• Drive collaboration across Fraud and Claims Operations Evergreen (GenAI agentic) team and Cypress platform teams to define and refine use cases spanning intake investigation evidence gathering decision support and resolution.
• Validate Target-State Workflows:
• Shape end-to-end workflows that enable agentic solutions ensuring alignment with real-world execution while improving efficiency consistency usability and automation outcomes.
• Drive Measurable Outcomes:
• Help define and track success metrics such as cycle time reduction improved investigator productivity and reduction in manual handling.