Rockbridge Alum Springs Admin Guest Experience & Operations Coordinator

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Because of Young Lifes exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws and to reflect what has always been and will continue to be the position of Young Life specifically the Christian belief thateach and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and as such is an integral part of the Christian mission and ministry of the corporation
Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff including the Young Life Statement of Faith. Therefore employees and volunteers of Young Life during working and nonworking hours shall: (i) be ready willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life and (iii) abide by all policies and practices of Young Life including without limitation those related to religious belief or ministry activities.

All camps share a common purpose: creating an environment where Young Life staff bring Christ to life by creatively presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures camp speakers introduce kids to the person of Christ the nature of humanity the work of Christ on the cross the hope of the resurrection and the opportunity for reconciliation with God.

Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position.

Essential Duties:

• Gather requests for facilities and services communicating changes and addressing concerns for incoming guest groups; communicate this information to the different departments at the property well in advance of the groups arrival.
• Share host responsibilities with the guest services team.
• Develop and maintain all guest services materials that are part of the communication process with guest groups (e.g. Guest Group Planning Packet)
• Cultivate and maintain a constant open line of communication with Young Life field staff and non-Young Life guest groups in relation to their use of and comments about the property.
• Understand interdepartmental relations as related to service for the guest group.
• Possess familiarity with all aspects of the camping operations (e.g. Food Service Housekeeping Administration Maintenance and Guest Services)
• Serve as the liaison between the property and the various assigned staff who will make use of the facility during the school year (e.g. camp director program team etc.).
• Research develop and implement specific projects as assigned by the guest services coordinator.
• Other duties as required by immediate supervisor.

Education:

• A four-year college degree preferred.
• Training in hospitality preferred.

Experience Required For The Job:

• Must be organized detail-oriented customer service oriented have effective phone skills and be a clear communicator.
• Must be familiar with the ministry strategy and mission of Young Life.
• Must possess skills and gifts in communication organization and administration.
• Able to function in a healthy manner where relationships are transient in nature.
• Able to communicate a sense of warmth hospitality and concern for all staff and users of the property.
• Able to relate to all camping staff in a professional manner that enhances the total flow of camp operation.
• Able to respond to urgent and unscheduled needs of guest groups.
• Note: Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.

Job Specific Working Conditions:

Rockbridge Administration Specialist: Guest Experience & Operations Coordinator

Office Responsibilities:

• Guest Communication

  • Answer phone calls and emails and direct inquiries to appropriate staff/department

  • Give tours of camp to: contracted groups drop in guests prospective guests etc.

  • Manage guest experience surveys: sending analyzing and sharing data with camp and divisional staff teams to help improve relationships between guests and staff.

• Guest Group Contracts and Communication

  • Contracts

    • Create and send non nationally managed guest group contracts (GSI)

    • Partner with Camp Services on YLCC campaigns for non-nationally managed camp events

  • Communication

    • Create maintain and update Group Documents for RAS staff use

      • Gather requests for facilities and services communicating changes addressing concerns for incoming guest groups; communicate this information to the different departments at the property well in advance of the groups arrival.

    • Cultivate and maintain a constant open line of communication with YL field staff and non-YL guest groups in relation to their use of and comments about the property.

    • Understand interdepartmental relations as related to service for the guest groups.

      • Develop and maintain department specific materials that are part of the communication process with guest groups

    • Lead a weekly Weekend meeting for staff that shares information about groups multiple weeks in advance; incrementally increasing in detail as a groups arrival date approaches

      • Ex. 3 weeks out - introduction 2 weeks out - schedule walk through 1 week out - updates and changes

    • A local resource for camp staff for training in YLCC

  • Host mid week Young Life Events: Regional Staff Retreats Ateam Training National Camping trainings etc

• Local Websites/Online Services

  • Update local websites and pages with current information

  • Work with creative services when necessary

• Trip Leader Communication Day 1 Arrival

  • After R2 contracts (April 1) create and manage all Trip leader communications for Summer Weeks

    • Emails Trip Leader Website Cognito Forms

  • Train Head Leaders on and facilitate Day 1 arrival for each camp week.

  • Send out TLO email each summer camp week

  • Scheduling and managing the Gate system

• Bank/Financials

  • Build and maintain monthly FS Reports

  • Bank Runs

    • Deposit drop offs

    • Change Requests

• Other Responsibilities

  • Special Projects

Notes:

Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.