Customer Service Specialist

We are EDP a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030 leading the energy transition. With more than 13000 employees around the world we are committed to using our energy and heart to drive a better tomorrow.

EDP Comercial is looking to strengthen its team by hiring a Customer Service Specialist.

What you will do:

• Provide technical support and customer service within solar energy storage and electric mobility solutions
• Support field service operations and ensure high-quality technical assistance to customers and partners
• Monitor and support the solar installation process ensuring compliance with technical and operational standards
• Collaborate with multidisciplinary teams (technical operations and customer service) to resolve complex issues
• Contribute to the creation optimization and standardization of processes and procedures
• Support backoffice and call center operations with technical expertise when required
• Structure and improve workflows to increase operational efficiency and service quality
• Ensure effective communication with stakeholders providing clear and accurate information
• Support workforce planning activities using WFM tools when applicable

• Employment type: Full-Time
• Work site: Hybrid

What are we looking for:

• 3 to 5 years of relevant professional experience
• Strong electrical knowledge
• Solid experience in solar energy storage systems and electric mobility solutions
• Experience in field service or solar technical support environments
• Knowledge of the solar installation process and related technologies
• Familiarity with call center or backoffice environments is a plus
• Experience with workforce management (WFM) tools is valued
• Ability to work in multidisciplinary teams
• Strong communication and interpersonal skills
• Structured thinking and ability to manage complex workflows
• Problem-solving mindset and critical thinking skills
• Availability for frequent nationwide travel
• Academic background in Electrical Engineering or similar is preferred
• Fluency in Portuguese and English

More than academic knowledge and technical skills we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasonsto apply

As a top employer we:

• Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;
• Respect and value each person providing a flexible healthy and inclusive workplace with a range of attractive benefits;
• Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;

Our efforts have resulted in several distinctions over time highlighting the EDP groups strong positioning and its dedication and commitment to attracting and retaining the best talent:

• Top employer certification by Top Employers Institute
• Part of the Bloomberg Gender-Equality Index
• Global certification as a family-responsible company by Fundación Másfamília
• Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until 10/05/2026 if you think you are the right fit for this opportunity.