Receptionist

Job Description

At WSFS Bank we empower our Associates to grow their careers guide our customers to secure their financial futures and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture competitive salaries advancement opportunities and more. We are the regions locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates who make a difference every day for the people businesses and Communities we serve. We Stand For Service is more than part of our name its our mission and our purpose.

The Receptionist is the first point of contact that Associates and Clients will interact with when arriving at the WSFS Bank/ Bryn Mawr Trust Bellevue Office. This role supports daily office operations by managing the front desk mail and courier services meeting room schedules office supplies and vendor access. Additional responsibilities include general administrative support event coordination presentation preparation and front desk coverage to ensure seamless operations.

Job Responsibilities:

• Serve as the first point of contact for Clients visitors Associates and third-parties providing a warm professional welcome that reflects the firms commitment to exceptional service.
• Maintain a professional organized and welcoming reception area at all times.
• Order stock and maintain supplies for both the Clientfacing areas and the overall office including beverages coffee service and hospitality items for the Client experience as well as office supplies for the entire floor including kitchen areas ensuring a consistently polished and fully prepared environment.
• Manage all incoming and outgoing mail including USPS and other courier services:
  • Sort open and distribute mail accurately and promptly.
  • Investigate and resolve unknown or misdirected mail to ensure delivery to the correct recipient.
  • Ensure all outgoing mail and packages are prepared and sent daily.
  • Understand mail delivery times and other details related to mail services to identify enhancements and create awareness for Bellevue Associates.
• Manage meeting room calendars for the Bellevue office coordinating with Facilities and Technology to ensure audio/visual equipment is fully functional and meeting spaces are clean organized and ready to support a seamless meeting experience.
• Identify report and track facilities issues coordinating with the appropriate departments to ensure timely resolution and minimal disruption to Clients and team members.
• Receive and confirm authorized vendors verifying access and purpose prior to allowing entry into the building.
• General administrative support expense reporting meeting coordination presentation planning.
• Coordinate and support planning and execution for internal team events and Clientfacing events including logistics vendor coordination materials preparation and onsite support to ensure a polished seamless experience for all attendees.
• Assist with special projects and team initiatives demonstrating flexibility and a willingness to help wherever needed.
• Prepare and develop presentations as well as drafting editing and formatting meeting notices invitation letters memos and other documents.
• Support and enforce building security protocols; serve as a Safety Captain and on the Local Incident Management Team.
• Ensure continuous frontdesk coverage by arranging appropriate backup coverage during scheduled PTO planned absences or other times away from the office communicating proactively with management and team members to maintain seamless operations.
• Manage relationships with Facilities Security Mail Operations Incident Response Task Force and other WSFS teams to ensure awareness of activity within the building.
• Communicate with Associates third-parties and leadership through various channels including email in-person phone calls and Microsoft Teams.
• Other duties as assigned.

Minimum Qualifications:

• Must have high school diploma or equivalent work experience. Degree is a plus.
• Minimum of 2 years of administrative support experience required in a corporate environment is preferred.
• Experience supporting Senior Management or Executives in an administrative capacity is preferred.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• High level of professionalism and confidentiality is required.
• Strong timemanagement skills with the ability to anticipate needs and stay ahead of daily operational requirements.
• Basic working knowledge of Microsoft Outlook (email calendar and task management) and general familiarity with Microsoft Office applications (Excel Word PowerPoint) with the ability and willingness to learn how to draft correspondence maintain data and create or update presentations.
• Strong understanding of exceptional Client service principles with the ability to create a welcoming professional and polished first impression at all times.
• Knowledge of office operations and frontdesk procedures including mail services package handling vendor management and meeting room coordination.
• Familiarity with calendar management systems and meeting room scheduling preferably in a professional services or corporate environment.
• Working knowledge of audio/visual equipment and the ability to coordinate with technology teams to troubleshoot or resolve basic issues.
• Must possess the ability to interact in a fast paced team environment while remaining flexible proactive resourceful and efficient.
• Must be able to sit and stand for intermittent periods of time as well as perform regular lifting and moving of heavier items

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Salary Range:

Individual base pay may vary on additional factors such as the candidates experience job-related skills relevant education geographic location and other specific business and organizational needs.

In addition to base salary WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package which includes medical dental and vision coverage; a 401(k) plan; life accident and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave military leave vacation and other paid time off sick leave in accordance with applicable state laws and paid holidays. Benefit offerings are subject to eligibility requirements legal limitations and may vary based on an Associates location and employment status. For more information about Associate benefits please visit Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation including technical assistance with the WSFS Bank Careers website or submission process please contact us via email at

WSFS is an equal opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.