Product Owner – Authentication & Client Adoption

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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Who We Are

TD Business Banking offers financial solutions to Canadian businesses from small enterprises to large commercial clients. The Commercial Deposits and Cash Management Services (CMS) team plays a critical role in enabling clients to move manage and optimize cash flow securely and efficiently.

As part of the Commercial Deposits and Cash Management Services (CMS) team this role will support the ongoing modernization of business online banking platforms with an additional focus on secure client authentication and access as well as digital servicing of clients.

Role Overview

Reporting to the Product Group Owner Product Owner Authentication and Client Adoption is an individual contributor role that will lead the planning and execution of a largescale migration of business clients from one authentication token device type to another. With further upgrades to the platform the role will lead client adoption and digital servicing initiatives that include: in application guidance contextual prompts feature announcements security controls and may involve remediation efforts.

The authentication token is a critical security control used by business clients to access TDs business online banking platform. This role is accountable for ensuring the migration is clientcentric secure operationally sound and aligned to regulatory and risk requirements while minimizing disruption to client access and daytoday banking activities.

This position requires strong product ownership stakeholder leadership and execution discipline particularly across technology operations fraud risk and clientfacing teams.

Key Accountabilities

Product Ownership & Delivery

• Own the endtoend strategy roadmap and delivery for the business client authentication token migration as well as servicing initiatives aligned to TDs security risk and client experience standards.

• Translate business and client needs into clear product requirements prioritized backlogs and executable delivery plans.

• Lead iterative delivery using TDs Agile practices ensuring measurable outcomes and controlled risk.

Client Migration Planning & Execution

• Design and execute a phased scalable client migration and strategy from the legacy token device to the new device type.

• Collaborate closely with technology teams to update and enhance contextual help and education for users within the online banking platform

• Partner with Technology Operations Fraud FCRM Billing and Client Support teams to ensure secure provisioning activation billing and decommissioning processes

• Anticipate and mitigate client operational and reputational risks associated with access changes to business online banking

Stakeholder & Change Leadership

• Act as the single point of accountability for crossfunctional delivery managing dependencies across platform teams vendors and business partners

• Drive clear and timely internal and clientfacing communications in partnership with Sales Client Experience and Communications teams

• Balance competing priorities across security client impact timelines and operational readiness

Risk Compliance & Controls

• Ensure all migration activities comply with information security operational risk privacy and regulatory requirements

• Partner closely with Risk and Compliance teams to support risk assessments control design testing and audit readiness

• Monitor issues incidents and client feedback postmigration driving continuous improvement

Performance & Insight

• Define and track success metrics such as client adoption activation rates access issues incident volumes and client experience outcomes

• Use data and feedback to inform decisions prioritize enhancements and refine migration approaches over time

Experience & Qualifications

Required

• 5 years of experience in product ownership product management or business delivery within financial services technology or digital platforms

• Experience leading or supporting complex client migrations access changes or platform transitions at scale

• Strong understanding of digital security authentication methods or access management (tokens credentials multifactor authentication etc.)

• Ability to think from the users perspective across segments (small businesses Commercial and Corporate clients). Understanding of client pain points that may lead to confusion errors or support calls. Comfort using qualitative insights (support tickets call drivers feedback) to support enhancements.

• Proven ability to lead delivery across multiple stakeholders and disciplines including Technology Operations Risk and Client teams

• Experience working in Agile / Scrum / Kanban environments as a Product Owner or equivalent role

Preferred

• Experience supporting business clients

• Familiarity with cash management services online banking platforms or payments

• Exposure to vendormanaged security devices or thirdparty authentication solutions

• Experience supporting regulatory or auditdriven initiatives

Success Attributes

• Strong execution mindset with the ability to manage risksensitive client change

• Clientfirst thinking balanced with security and operational rigor

• Clear communicator who can simplify complex change

• Comfortable operating in ambiguity while driving outcomes

• Highly collaborative resilient and outcomefocused

Who Were Looking For

If you are passionate about the online banking user experience enjoy solving complex client problems and want to play a key role in protecting and modernizing how Canadian businesses access their banking services we encourage you to apply.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):