Symitar Support Analyst III

Job Title:Core Banking Support Analyst

Employee Status: Full-time

Workplace Type:Hybrid

Who we are:

At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter.

Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:

LMCU is looking for a Core Banking Support Analyst to actively participate in analysis development troubleshooting and implementation and ongoing support of organizational projects systems and initiatives for our core banking system Symitar. This role requires innovation and creativity with adherence to structured systems and processes. This position will require working collaboratively across departments.

What youll do:

• Serve as a system administrator for the Symitar system that is the backbone for all teller transactions online banking mobile bankingbill paydebit and credit card transactions.

• Monitor troubleshoot and escalate tickets as required to resolution.

• Monitor and maintainthe Symitar systemhardware working closely with third party vendors to resolve issues.

• Plan test and implement AIX&Symitarupdates and patches. Communicate and work alongsidethird-partyvendorsto find timely resolutionsto critical issues.

• Derive and document technical procedures.

• In a 24/7/365uptimeenvironment participate inarotating on-callshifttorespond promptly to issues after-hours.

• Responsible for investigating and correcting issues in real-time and providing problem resolution end-to-end.

• Maintainand troubleshootsupplementary products utilizedfor the automation ofLMCUs24/7needs including SMA SolutionsOpCon&HelpsystemsAutomate.

• Utilizebasic scripting concepts toplan test and implementnew automated jobs forprocessingreports moving files/data to and from 3rdparty software vendors etc.

• Work with other IS teams to introduce these technologies in order to improve daily processes and implement new solutions.

• Work as the Symitar system subject matter expertalongside other Information Systems teams and credit union business units to implement new software and services.

• Research and develop processes that seamlessly introduce new software and services to existing credit union solutions.

What Youll Bring: Youll like this position if you are...

• Three or more years of professional IT experience including experience working with Symitar or another core banking system.

• Willingness to dive in and learn new technologies.

• Familiarity with SSH FTPand RDP.

• Unix experience.

What youll get:

• All Employees: weekly pay and retirement savings options.

• Full Time Employees: comprehensive health coverage including medical (with prescription) dental vision HSA match paid parental leave and tuition reimbursement.

• To see a full list of our benefit offerings check out this helpful guide!

Have additional questions about the role Email the Talent Acquisition Team at: .

If you lack access to the internet or require an accommodation in the application process please send your resume via mail to P.O. BOX 2848 Grand Rapids MI 49501-2848.

LMCU is an Equal Opportunity Employer