Coordinator, Student Financials and Scholarships

About VU:

At Victoria University our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in ourStrategic Plan 2022-2028: Start well finish of the drivers Thriving place to Study and Work will enable us to continue to create places that our students and staff love to belong and feel immense pride.

About the Team:

The team works closely with internal stakeholder such as Student Services and Administration including Advisory and VUHQ Admissions Enrolments and Student Welfare as well as external stakeholders.

Position Key Duties:

• Coordinate the delivery of Student Financials and Scholarships services.
• Supervise and coordinate a team of professional staff including work allocation workflow management quality assurance and performance during peak periods.

• Act as the primary escalation point for complex fee and scholarship matters and complaints providing authoritative advice aligned with policy legislation and business rules.

• Assess and process remission of debt applications.

• Coordinate the end-to-end administration of scholarships grants and prizes ensuring eligibility processing and communication are completed accurately and on time.

• Monitor triage and coordinate resolution of operational issues and improvement opportunities through structured tracking tools such as JIRA ensuring prioritisation stakeholder engagement and timely resolution.

• Provide clear and timely advice to students and staff on fees financial assistance and scholarships across digital in-person and event-based channels.

• Undertaken compliance activities including audits reconciliations data quality checks and reporting requirements including the coordination of internal and support of external compliance activities.
  

Position Details:

• Classification:HEP 7
• Salary:$101288 - $109639
• Employment Type:Full-time Continuing
• Hours per Week:36.75
• Location:Footscray Park
  

For a detailed overview of the roles duties and responsibilities please refer to theCoordinator Student Financials and Scholarships Position Description: You:

To be successful in this position youwillhave:

• Demonstrated ability to contribute to the continuous improvement of systems and processes in a studentadministration-orientedenvironment
• The ability to build andmaintaineffective working relationships including demonstrable negotiation liaison conflictresolutionand communication skills.
• The ability to schedule and execute a plan with competing priorities and varied stakeholders
• Demonstrated ability toanalyseand interpret a range of information and to address and communicate complex issues
• Highly developed interpersonal skills communication skills including ability to tailor communication styles to diverse audiences
• Demonstrated cultural sensitivity and cross-cultural communication skills
• Demonstrated capacity to work in a collegiate manner with all staff through building andmaintainingeffective and productive relationships with a wide range of groups both internal and external to the University.
  

Please note:The University is a Child Safe organisation.You willbe requiredto hold a current Employee - Working with Children Check (WWCC) or be willing to obtain one prior tocommencingemployment.

Who to Contact

For further information relating to the position please contact:
Name:Birgit Ruping
Position Title:Manager Student Financials and Scholarships
Email:

How to Apply:

To submit your application please click on the Apply button.

Applications must be submitted as acombined documentcomprising:

• A cover letter
• Your curriculum vitae/resume
• Your responses addressing all selection criterialocatedin the position description
• Evidence of applicable qualificationslicencesand registration.
  

Applications will closeSunday 10 May at 11:59pm. This advert may close earlier should a suitable candidate beidentified. Early applications are strongly encouraged.

Visa sponsorship is not available for this position.This role requires for applicants to have full and permanent working rights in Australia.

Why Join VU:

VU provides competitive salaries excellent superannuation and a variety of benefits. University fosters an environment where staff can excel achieve their goals and develop their careers. With a focus on diversity inclusion and family-friendly policies VU supports both professional and personal well-being. For more information please visitourCareers at VU Webpage

Our Commitment:

Victoria University is committed to fostering an inclusive respectful and socially responsible community. We honour our deep diversity by respecting First Nations perspectives and embedding sustainable approaches to Protecting Country while championing progressive inclusivity for allembracing Aboriginal and Torres Strait Islander peoples people with disability culturally and racially marginalised communities LGBTQIA individuals and people of all ages and socioeconomic backgrounds. As aWGEA Employer of Choice for Gender Equality we strive to create a place where everyone feels they belong and we ensure a positive barrierfree recruitment experience by providing adjustments and accessible formats upon request at or (03).