Schemes Account Manager

Why this role matters:

Our Schemes team is the centre of excellence for all delegated authority business within the NMUK Broker Channel. You will own and oversee a crossclass portfolio of Scheme arrangements working closely with broker and MGA partners underwriters and internal teams to drive strong performance profitable growth and long-term sustainability.

This is not traditional account management. Its about scheme oversight performance leadership and trusted broker partnerships all rolled into one.

Youll work across a diverse range of products including:

• Professional Indemnity

• Care

• Technology

• Life Science

• Construction

• BTE Legal Expenses

What youll be responsible for:

Lead Scheme performance and oversight:

• Own the day-to-day management and governance of your Scheme portfolio

• Run structured Quarterly Business Reviews with underwriters and brokers

• Analyse underwriting claims and operational MI to identify trends risks and opportunities

• Deliver clear commentary and recommendations to drive profitable outcomes

Be the trusted relationship lead:

• Act as the primary point of contact for broker and MGA partners

• Build strong credible relationships internally and externally

• Manage expectations provide timely responses and resolve issues confidently

• Support renewals defensive tenders and retention strategies

Drive growth and continuous improvement:

• Support the onboarding of new Schemes and development opportunities

• Work closely with Broker Development to support trading partner strategies

• Contribute insights into the wider Schemes growth and retention plan

• Champion service excellence and continuous improvement across delegated business

Ensure strong governance:

• Work with Operations Governance & Oversight and Claims to meet DA requirements

• Support delegated authority controls data quality and reporting standards

• Ensure Schemes operate in line with Markels governance and compliance framework

What youll bring:

• Proven experience in delegated authority / Schemes within the UK Broker or MGA market

• A strong background in account management with a track record of managing Scheme portfolios

• Confidence analysing performance data and translating insight into action

• Experience leading broker reviews renewals and performance discussions

• Strong partner management skills with the ability to influence and challenge constructively

• A proactive self-starting outlook and a passion for building long-term relationships

Why Markel

At Markel people come first always. Youll find a business that combines global scale with a genuinely human culture.

We offer:

• Autonomy to run your Scheme portfolio like a business

• High visibility with senior leaders and crossclass underwriters

• The opportunity to shape a growing Schemes proposition

• Competitive salary bonus and benefits

• Flexibility and support to work in a way that suits you

Were proud of our collaborative inclusive culture and welcome applications from people of all backgrounds. Flexible working patterns are fully supported.

Ready to make an impact

If youre an experienced Schemes or delegated authority professional looking for breadth influence and purpose wed love to hear from you.

Apply now and help shape the future of Schemes at Markel.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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