Omnichannel Product Manager

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. With more than 10000 colleagues we provide our products and services in around 90 countries united by a promise to be forever caring. Our solutions provide a range of benefits from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatecs revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

As Omnichannel Product Manager you will act as Product Owner for key omnichannel digital enablement platforms leading the business delivery and embedding of scalable solutions that drive measurable commercial value and adoption across Marketing Sales and Customer Services. You will be a trusted partner to the business ensuring customer needs are embedded into solution design while guiding stakeholders through transformation and change.

We are recruiting two Omnichannel Product Managers to strengthen our Commercial Enablement team. Both roles are identical in scope and seniority and both covering relevant enablement tools and processes.

One position is focusing on Digital Enablement and the other position on Content Enablement.

ABOUT THE ROLE

• Lead assigned omnichannel and Global Marketing and Sales (GMS CoE) initiatives ensuring successful delivery and realization of commercial benefits
• Manage complex stakeholder landscapes across business units Digital/IT Sales Marketing and Customer Interaction Centers (CIC)
• Work closely with technical teams to deliver system platform and process changes in agile environments
• Partner with business units to deeply understand their needs and enable effective adoption and usage of new solutions
• Communicate clearly and confidently managing expectations and providing transparent updates on progress and outcomes
• Prioritize features effort and benefits to drive clear business outcomes and results
• Ensure customer needs and insights are represented throughout design build testing and delivery phases
• Define objectives KPIs and success metrics; use data to track performance and drive continuous improvement
• Train and enable users across Marketing Sales and Customer Services to embed new tools systems and processes
• Act as subject matter expert for initiatives and support pilot phases and scalable rollouts with strategic recommendations

Depending on your experience and fit for purpose your primary focus will be either:

• Digital Enablement: Digital platforms systems and agile delivery to include Single Sign On ON24 webinar platform iCapture event platform LinkedIn Sales Navigator Brandwatch and further webforms simplification and integrations with CRM
• Content Enablement: Content platforms content governance and commercial content processes to include the PIM/DAM (InRiver/Aprimo) platforms Showpad edetailing platform and Canva

ABOUT YOU

• Experience in medium to large matrix organizations ideally during transformation phases
• Solid background in Sales and Marketing (experience in MedTech Pharma or Life Sciences is an advantage)
• Strong experience working with Digital/IT teams in agile environments
• Recognized subject matter expertise across content enablement digital platforms and CRM
• Strong understanding of how features and capabilities translate into business value
• Skilled at translating complex technical concepts for nontechnical stakeholders
• Passion for delivering highquality endtoend experiences
• Outstanding communication presentation and leadership skills
• Strong project and stakeholder management capabilities
• Analytical structured and solutionoriented mindset
• Ability to balance and resolve competing stakeholder priorities
• Strong confident communicator with excellent verbal and written English skills
• Resilient and influential comfortable navigating ambiguity and change
• Curious connector who links people projects and partners to unlock value
• Strategic and businessfocused able to see the bigger picture and act with purpose

WHAT YOULL GET:

• collaborative & supportive culture
• hybrid role with competitive salary & bonus
• exceptional benefits
• training & delevopment

READY TO JOIN US

At convatec were pioneering trusted medical solutions to improve the lives we touch. If youre ready to make a real impact apply today and help us bring our Forever Caring promise to life.

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.

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