Senior IT Support Engineer MSP

PLEASE NOTE:

For the greater New York City area applicants this is an in-office position.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home Keep reading.

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

• Our clients love us and oursatisfaction surveys show it at a consistent 97%
• We are the team who always has the cool stuff we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
• No more asking everyone for help its right at your documentation thats actually useful Thats us!
• We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team.

Senior IT Support Engineer Duties and Responsibilities:

• Provide oversight and mentorship to the team in addition to your technical role.

• Suggest and organize team-building activities.

• Ensure team performance and understand on metrics.

• Act as a resource to the rest of the team for rapid decisions and direction.

• Through Root Cause Analysis discover training needs and provide coaching.

Senior IT Support Engineer Requirements and Qualifications:

• 5 years of relevant technical experience with Microsoft end-user and cloud technologies.

• 2 years of relevant lead experience with multiple technicians

• Experience in managing customer expectations.

• Demonstrable experience in incident problem and change management.

• ITIL Foundations V3 or V4 certification is highly desired.

• Excellent ability to present information in a manner that is clear and concise.

• Very strong interpersonal and communication skills with the ability to build effective working relationships solicit cooperation and resolve conflicts with a variety of stakeholders both internally and externally.
• Excellent client service skills with the ability to create/cultivate trusting relationships with clients and co-workers and remain calm in stressful circumstances.

Required Experience:

Senior IC