IFM Program Manager– Enablement

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We are looking for an IFM Program Manager Enablement for our Integrated Facility Management business line.

About JLL

Were JLL. Were a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning occupying and investing in real estate.

If youre looking to step up your career JLL is the perfect professional home. At JLL youll have a chance to innovate with the worlds leading businesses put that expertise into action on landmark projects and work on game-changing real estate initiatives. Youll also make long-lasting professional connections through sharing different perspectives and youll be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

Role Purpose: The IFM Program Manager Enablement EMEA is responsible for implementing workplace innovation initiatives managing day-to-day operations of specialized programs and supporting technology integration across the EMEA portfolio. This role focuses on tactical execution of process improvements coordinates wellness programs and supports the implementation of new workplace solutions while ensuring consistent service delivery and program effectiveness.

What this job involves:

Technology Implementation & Support

Execute workplace technology integration initiatives

Support automation tool implementations

Coordinate system testing and deployment

Manage pilot program documentation

Monitor system performance

Maintain technical documentation

Support user adoption programs

Wellness Program Operations

Coordinate fitness center daily operations

Manage fitness class schedules and providers

Monitor facility maintenance and compliance

Track utilization and performance metrics

Coordinate with wellness vendors

Maintain program documentation

Support member engagement initiatives

Dogs at Work Program Administration

Manage program registration process

Coordinate compliance checks

Maintain program documentation

Support issue resolution

Track program metrics

Coordinate with facilities teams

Ensure policy compliance

Process Implementation

Execute standardized procedures

Document best practices

Support improvement initiatives

Maintain operational playbooks

Track process performance

Coordinate training programs

Implement quality controls

Data Management & Reporting

Collect and analyze program data

Prepare regular performance reports

Maintain analytics dashboards

Track KPI measurements

Support data-driven decisions

Document program outcomes

Generate insight reports

Project Support

Support new program implementations

Coordinate cross-functional initiatives

Manage project documentation

Track project deliverables

Support change management

Maintain project schedules

Coordinate stakeholder communications

Sound like you To apply you need to have:

Essential Experience

5 years experience in workplace services/facilities management

Experience in program implementation

Background in process improvement

Knowledge of technology deployment

Experience in data analysis

Project coordination experience

Vendor management background

Technical Competence

Proficiency in workplace management systems

Strong analytical skills

Understanding of program management

Knowledge of process documentation

Experience with reporting tools

Understanding of wellness operations

Health and safety awareness

Professional Skills

Excellent organizational abilities

Strong attention to detail

Effective communication skills

Problem-solving capabilities

Project coordination expertise

Data analysis skills

Stakeholder management ability

Process-oriented mindset

Qualifications

Bachelors degree in relevant field

Project management certifications beneficial

Process improvement certifications advantageous

Wellness program certifications a plus

Fluent in English; additional languages beneficial

What you can expect from us

Youll join an entrepreneurial inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay. Well offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.