Media Administration Senior Lead
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Job Summary
dunnhumby is the global leader in Customer Data Science partnering with the worlds most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight advanced technology and close collaboration to help our clients grow innovate and deliver measurable value for their customers.
dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Nestlé Unileverand Metro.
Tesco Media is the ultimate media partner tobrands. Built on unrivalled customer insightitsamedia owner with soul scale and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers drive creative effectiveness and grow at the point of purchase.
Through Tesco the UKs largest grocery retailer with over 24 million Clubcard households - representing nearly every home in the UK - Tesco Media offers brands an unparalleled view into the motivations and behaviours of the nation. It is perfectly positioned to solve businesss greatest marketing challenges unlocking growth by enabling brands to connect with customers in meaningful ways online in-store and via its offsite partners all while enhancing the shopping experience for its customers.
What youll be working on
Operational leadership
- Own daytoday workflow ensuring accurate campaign bookings pipeline build and billing.
- Embed standardised ways of working and scale best practice including automation opportunities.
- Maintain data accuracy and consistency across our internal tools and Salesforce.
- Track and report on key KPIs including revenue delivery billing timeliness and accuracy.
- Drive process improvements to improve efficiency accuracy and scalability.
- Ensure compliance with Tesco Media policies financial controls and audits.
People management
- Lead coach and develop a team of Media Admin Assistants.
- Build a collaborative highperforming team aligned to Tesco Media values.
- Support hiring onboarding and training to maintain consistent standards.
- Partner with the Group Head on resourcing and prioritisation.
- Manage daytoday support and escalations resolving issues quickly and clearly.
Crossfunctional collaboration
- Partner with Sales Account Management Media Client Services and Finance across campaign and billing delivery.
- Own credit and rebills ensuring accurate revenue recognition at month end.
- Support system and process change through testing training and change management.
What we expect from you:
- Demonstrated experience leading or mentoring a small team with a focus on coaching and performance management.
- Proven experience in media operations campaign administration or commercial support within a media or retail media environment is strongly preferred.
- Strong understanding of campaign booking systems and workflow tools.
- Proficiency in Salesforce or equivalent CRM/financial systems.
- Excellent organisational skills and attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills particularly around data accuracy and process optimisation.
- Confident communicator with strong interpersonal and stakeholder management skills.
- Collaborative mindset with a passion for continuous improvement and operational excellence.
What you can expect from us
We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.
Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.
And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Required Experience:
Senior IC
About Company
Global leader in Customer data science, retail media and analytics, experts in working with brands, grocery retail, retail pharmacy, and retailer financial services.
