Senior BizOps Program Manager, Workforce Staffing Global Transformation

Were seeking a Senior Business Operations & Transformation Program Manager to lead change management knowledge management and business operations for Global Workforce Staffings Transformation team. This role owns critical mechanisms including cross-functional business reviews (xBRs) while building sustainable frameworks and leveraging AI-powered automation that enable our global team to scale effectively.

Key job responsibilities
Own Business Operations for Transformation Team: Lead end-to-end execution of cross-functional business reviews (xBRs) including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for Transformation team initiatives ensuring operational rigor through data-driven insights executive-level reporting and AI-powered automation to reduce manual coordination work

Lead Change Management Strategy & Execution: Design and implement change management frameworks for transformation initiatives own change management plans and support teams through adoption by coordinating stakeholder engagement across global teams with proven strategies and communication plans

Build Knowledge Management Infrastructure: Establish knowledge management systems content governance standards and documentation frameworks that enable consistent information sharing discoverability and institutional knowledge retention across global teams

Drive AI-Powered Automation & Efficiency: Identify opportunities to leverage AI and automation tools throughout all aspects of work to eliminate manual tasks improve efficiency and enable the team to scale at largefreeing team capacity for strategic thinking and high-value activities

Drive Stakeholder Coordination: Partner with Transformation team leadership regional BizOps leads and cross-functional stakeholders to ensure alignment on priorities track initiative progress and remove blockers

Create Center of Excellence Capabilities: Develop standardized frameworks templates and best practices that enable operational excellence and scalability across WFS business operations
Establish Governance Mechanisms: Design and implement program governance including status tracking risk management and escalation processes that surface issues early and ensure accountability

- Bachelors degree or equivalent in Business Program Management Human Resources Employment Law Computer Science Finance Computer Information Systems Engineering Operations Research or a related field

- 2 years of driving process improvements experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 125800.00 - 170200.00 USD annually